New Livebox play does not work

chezzy — Mon, 02 Sep 2019 18:50:01 GMT

My Livebox stopped working a week ago.

I contacted Orange by phone and they said it was a fault in the area - however my phone and tv still worked.

They said they would send an engineer on saturday. I tested the box online (using my phone as a hotspot) - no internet. Says it's a sync problem but nothing has changed with the connections.

Waited all day saturday - no engineer.

Went to the orange shop on Monday - they said the box was fine and that my internet was working on their system. All ticks.

Brought home a new Livebox Play - plugged it in.Same message - sync issue. Tested the internet online using my phone to hotspot, no internet.

I think this is simply a ruse to get me to move to fibre. Apparently fibre is cheaper as I'm paying for a phone line I don't use.

I said yes please I'll have fibre - but I would have to wait 2 weeks for an engineer. I need internet for my work.

Now when I go to my customer space, it says I have fibre already although I didn't sign up for it.

tried phoning 3901 and 3900 - nothing.

Impossible to deal with this. Have wasted days. Will try another supplier after 15 years with Orange I can take no more.

Re : New Livebox play does not work

Nicolas_M — Wed, 04 Sep 2019 12:47:28 GMT

Hello @chezzy

I can provide you some help. Can you please, send me by private message your personnal informations (Name, Surname, landline phone numbler or customer number, full postal adress and a french mobile number)

Regards,

Nicolas

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New Livebox play does not work

Re : New Livebox play does not work