sujet Re: MOVED OUT AND CAN NOT CANCEL SERVICE dans Livebox

MOVED OUT AND CAN NOT CANCEL SERVICE

movedout — Thu, 24 Sep 2020 16:02:23 GMT

My family moved out of our appt in July. We took the live box equipment with us and have been trying to cancel and return for months ! My French is not that good so even after waiting ages to get through to customer service I get lost in the routing. The english language number does not pick up and i can not find away to email anyone as I am asked for a contact address to send my query but i have no address. The respond here click thru on the Orange email does not work. Can anybody help? I just need to have an email discussion with someone at orange as to how to cancel? give back equipment anything

Thanks

Desperate

Ralph

Re: MOVED OUT AND CAN NOT CANCEL SERVICE

JuanLucas38 — Thu, 24 Sep 2020 18:35:07 GMT

Hi @movedout

It's not possible to contact Orange by E-mail.

But you can try witch eChat.

Follow this link and clic on the orange thumbnail on the bottom right "? aide et contact".

https://assistance.orange.fr/livebox-modem/toutes-les-livebox-et-modems/installer-et-utiliser/piloter-et-parametrer-votre-materiel/le-parametrage-du-wifi/livebox-4-configurer-deux-reseaux-wifi-separement_188772-720614

Between 8 AM and 20 PM the eChat is open and you can write with a Webconseiller Orange

May be you need to use Google Translator to discuss with him or her

Re: MOVED OUT AND CAN NOT CANCEL SERVICE

movedout — Fri, 25 Sep 2020 13:35:37 GMT

Thank you

Unfortunately my chat is auto translated into english even if i write in French - the chat bot agent sees my message in English on their screen and replies i don't understand English. However their reply is auto translated into English...!! And so we have a circular conversation in English....until they cut me off

So back to the phone line which nobody answers

Are you sure ORANGE has NO email communication? Crazy

Ralph

Re: MOVED OUT AND CAN NOT CANCEL SERVICE

JuanLucas38 — Sat, 26 Sep 2020 10:55:07 GMT

Hi @movedout

Your OS is it in English ?.

May be the translation problem is here !!!

So I'm sure that Orange can't be contact be E-mail.

Are you try in a Agency ?.

Re: MOVED OUT AND CAN NOT CANCEL SERVICE

Alexis_H — Tue, 29 Sep 2020 06:38:33 GMT

Bonjour @movedout,

You can explain me and give me your personnals informations by clicking on the following link here :

http://communaute.orange.fr/t5/notes/privatenotespage/tab/compose/note-to-user-id/16755611

I will help you and find a way to your situations.

Regards,

Alexis