sujet Re: Re : Top up did not arrive dans gérer mon offre mobile

Top up did not arrive

Paolocolorblind — Thu, 15 Nov 2018 20:56:40 GMT

Hi,

I topped up mobicarte through the online shop. I reached the credit card details page and entered my details. I got debited but after verification of the payment the website returned an error. The internet credits did not arrive and i paid 25euros. How can i get refunded?

Re: Top up did not arrive

johann — Fri, 16 Nov 2018 07:05:59 GMT

Salut @Paolocolorblind

Regarde voir si tu trouves une trace dans le suivi conso

en composant le #123# depuis ton mobile .

Re : Top up did not arrive

Caroline_V — Fri, 16 Nov 2018 08:53:19 GMT

Hello @Paolocolorblind,

I invite you to contact mobicarte customer service at 3900 (available Monday to Saturday from 8am to 8pm).

I remain at your disposal if necessary.

Caroline

Re: Re : Top up did not arrive

Paolocolorblind — Fri, 16 Nov 2018 09:00:54 GMT

Hi @Caroline_V,

The sim is installed in a computer and i cannot use it to call 3900. I tried calling +33969393900 but it is all in French and i could not understand.

How can i contact you?

Thanks

Re: Re : Top up did not arrive

Caroline_V — Fri, 16 Nov 2018 09:17:42 GMT

@Paolocolorblind,

English-speaking counselors are available at this number : +33 9 69 36 39 00, I invite you to contact them.

Caroline