sujet Re: Cancelled contract dans gérer mon offre mobile

Cancelled contract

SE12 — Wed, 29 Dec 2021 15:46:37 GMT

I cancelled my phone and internet contracts due to moving abroad. My internet contract was canceled without a problem but I was charged remaining of my phone contract. Is there a way to find out why?

Re: Cancelled contract

jyjo29 — Wed, 29 Dec 2021 16:44:07 GMT

Hello

You mean you had an internet contract (internet + fixed phone) and another mobile phone contract
Did you cancel both?

To cancel mobile :

https://www.resilier.fr/orange-mobile.php

A good translator : https://www.deepl.com/translator

Re: Cancelled contract

SE12 — Thu, 30 Dec 2021 13:36:35 GMT

Hello,

Yes. And I already cancelled both. What I don't understand is why I need to pay until end of my phone contract while my internet contract is cancelled without penalty. For both, I sent them my rental contract abroad and end of my french rental contract.

Re: Cancelled contract

Safia_A — Mon, 03 Jan 2022 15:09:27 GMT

Hello @SE12,

I understand that you have cancelled your internet and mobile contracts. Was it an Open contract? Some mobile contracts are binding for 12 or 24 months.

In order to help you with the billing of the mobile line, I invite you to send me your contact details (name, first name, fixed and mobile line number), by private message, by clicking on the following button:

Waiting for your answer, I wish you a good day.

Safia

Re: Cancelled contract

Maryline_G — Thu, 06 Jan 2022 08:32:28 GMT

Hello @SE12

I take over from my colleagues
I understand your confuse feeling about documents to cancell free of charge.

It seems we need certificate justifying you're going abroad more than 6 months.

However in your contract, this information appears. I guess misunderstanding, so i'm sorry.

I Send immediatly your file to our complaints department to do necessary.

I'll come back to tell you when it will be processed. That's ok ?

In the meantime, I wish you an Happy New Year

Maryline

Re: Cancelled contract

Maryline_G — Sat, 22 Jan 2022 17:54:27 GMT

Good evening @SE12

I have good news to tell you.

My collaborator did necessary as I promised you.
Now Your contract is cancelled free of charge.
Then we'll proceed to refund your bank account, which we took your invoices.
Would you confirm me it's still open to be sure you'll receive this transfer ?

Maryline