Prepaid Live Box-Help

rainblue11 — Fri, 17 Apr 2020 21:17:50 GMT

How to pay for the prepaid Airbox? I bought the airbox with the sim with their offer of 200gb for 50Euros. But if I go to this link

https://boutique.orange.fr/rechargement-carte-prepayee-forfait-bloque

I do not have the option to buy the 200GB for 50Euros. I am not sure if it is even the correct method as I cannot go to the shop nor can I speak to any one at the 3900 because I do not understand french. I really appreciate your help.

Re: Prepaid Live Box-Help

Thierry91 — Thu, 23 Apr 2020 09:50:33 GMT

Hi @rainblue11,

To recharge your Airbox, you can follow the procedure below.

You must first be identified in your Customer Area (Espace client).

Click on "Contrats and Options" (Contrats et Options)
Select the contract concerned by clicking on "Manage your offer and your options" (Gérer votre offre et vos options)
In your subscribed options, click "Airbox Options" (Options Airbox)
Click on "Subscribe to an Airbox comfort refill" (Souscrire une recharge Airbox confort)
As soon as the chosen recharging option is validated, you will receive an order confirmation email and then an activation confirmation SMS
Your recharge is activated within a few hours.

Hope this helps...

Have a great day.

Thierry

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Prepaid Live Box-Help

Re: Prepaid Live Box-Help