sujet Re : Low internet speed dans ma connexion

Low internet speed

LesBlanchons — Sat, 25 Jul 2015 10:29:24 GMT

I am a Dutch citizen, therefor please excuse me for asking my question in English.

The internet speed that we measure is 0,33 Mbps averagely. Although we live in a remote village in the Drome region, I think this speed is extremely low. (In our rural villiage in Holland the average internet speed is 7 - 8 Mbps)

My questions: Is my internet speed the maximum that I can expect from Orange? Where do I find a service with a higher speed? What is the maximum speed that I can expect, given the fact that we live in a small village in the Drome (Rochebaudin, postal code 26160)

Thank you in advance for your kind advices.

Re : Low internet speed

dr-lu74 — Sat, 25 Jul 2015 10:53:28 GMT

Hi,

Can we have technical feature of your broadband line?

You can find them at the following address : 192.168.1.1. User name is "admin" and password is "admin" or the the 8 first characters of your wifi password. and by clicking here.

In this "website" you can also find the phone number of the line. Please give us the lenght of your line and the name of the "NRA" (Subscriber Line node) that you're connected to. You can find the lenght of your line here
So that we'll can help and answer to your question.

Sincerly,

Re : Low internet speed

koubi — Sat, 25 Jul 2015 11:00:25 GMT

hello,

you are welcome,

nice to meet someone that speak an other language here.

Indeed 0.33Mbps is very low. first: could you go to this link http://www.degrouptest.com/ (enter your line number,fill adress and zipcode is not necessarry). after you will see physical infos about your xdsl line. Please take a screenshot of this and put it in your next answer,or you just copy/past infos. it will help me to solve your problem.

In your answer don't forget to hide your phone number,j(only pot infos about your xdsl line).

sorry for uggly english;it's not my native language :p

Re : Low internet speed

koubi — Sat, 25 Jul 2015 11:01:28 GMT

@dr-lu74 ,dsl j'avais pas vu que tu avais déja répondu :p

Re : Low internet speed

LesBlanchons — Sat, 25 Jul 2015 11:55:15 GMT

Re : Low internet speed

LesBlanchons — Sat, 25 Jul 2015 11:59:03 GMT

Dear Koubi,

I compliment you with your English and thank you for your fast reaction.

I have just posted the information about characteristicts and length of my line.

Below you find the result of a speedtest this afternoon

Re : Low internet speed

koubi — Sat, 25 Jul 2015 12:58:26 GMT

i can't see your picture,(forum admin agreement needed to "unlock" this for others members,please wait i'll ask them to do it).

thanks for compliment

est ce qu'un modérateur pourrait débloquer les captures d'ecran? svp

Re : Low internet speed

dr-lu74 — Sat, 25 Jul 2015 12:59:57 GMT

could you please put your pictures on this website, and put the links on this post, so that we'll be able to see them

Re : Low internet speed

LesBlanchons — Sat, 25 Jul 2015 15:59:01 GMT

http://img15.hostingpics.net/pics/325794Ligneinternet.jpg

http://www.hostingpics.net/viewer.php?id=325794Ligneinternet.jpg

Re : Low internet speed

LesBlanchons — Sat, 25 Jul 2015 16:00:26 GMT

http://www.hostingpics.net/viewer.php?id=918465speedlesblanchons.jpg

Re : Low internet speed

koubi — Sat, 25 Jul 2015 16:11:39 GMT

thanks for screenshot,

you have a long ADSL line (>6000meters) but for me there is a technical problem, you would have at least 1.5Mbps on download speed.

could you click on this link: http://192.168.1.1 after please copy/past adsl infos of your Livebox.

Re : Low internet speed

LesBlanchons — Sat, 25 Jul 2015 18:13:24 GMT

Dear Koubi: are these the values? mon débit

Voici les valeurs de débit utile de votre accès Internet ADSL ou VDSL.

date		24 juillet 2015, 03 h 59 m
débit montant		0.3 Mbit/s
débit descendant		0.7 Mbit/s

Re : Low internet speed

LesBlanchons — Sat, 25 Jul 2015 18:16:19 GMT

Koubi: more values. Or do you need to see others. If so please be so kind to specify where to find them

équipements connectés à la Livebox

Vous trouverez ci-dessous les équipements connectés actuellement à votre Livebox. Vous pouvez paramétrer la connexion d'un appareil ou renommer l'équipement en cliquant sur son icône.

services

Internet
disponible
téléphonie
disponible
N° 0475******
TV
indisponible

réseau local filaire

Frank-P...
iPhone-...
android...
android...

USB

aucun appareil connecté

Téléphone Haute Définition

aucun appareil connecté

WiFi

activé

réseau sans fil

Re : Low internet speed

koubi — Sat, 25 Jul 2015 20:01:54 GMT

@LesBlanchons

in fact i need others infos please go to http://192.168.1.1/supportSystemInformationAdsl.html

you will see something like this: http://hpics.li/10d3d0e

ps: sorry for long time to answer. (i have two monsters, 2 and 5 year old who make me crazy )

Re : Low internet speed

LesBlanchons — Sun, 26 Jul 2015 09:54:48 GMT

Dear Koubi,

I fully understand :-) . My monsters are now 26, 20, 18 & 17, but they used to be 11, 5, 3 and 2.

Enough to keep you busy full time during holidays.

Nowadays they sleep till midday.

This are the DSL values according to the livebox page:

information system

DSL line status
2.1
DSL link status
on
2.2
DSL synchronization mode
ADSL
2.3
DSL last synchronization
24th of July 2015, 03 h 59 m
2.4
DSL synchronization uptime
02 d 07 h 49 m 59 s
Rate and noise margin
2.5
DSL synchronization up
324 Kb/s
2.6
DSL synchronization down
828 Kb/s
2.7
noise margin down
14.7 dB
Line quality (errors)
2.8
Errored seconds (ES) of downstream (since last synchronization)
6124
2.9
Severely errored seconds (SES) of downstream (since last synchronization)
71

Re : Low internet speed

LesBlanchons — Sun, 26 Jul 2015 09:58:07 GMT

and the screen shot

http://www.hostingpics.net/viewer.php?id=467003dslsysteminfo.jpg

Re : Low internet speed

koubi — Mon, 27 Jul 2015 23:02:07 GMT

@LesBlanchons
hello,
my children are small,but one day they will become big. (i fear adolescent crisis,i tell me that it would be difficult for me to manage it :p )

otherwise,
i see that your noise margine is high (14.7Db)
the lower this value will be,higher you internet speed will be.

the problem is only Orange technical department can change this value.

you will need to call orange,tell them that your internet speed is very low and that you have 14Db noise margin.

i don't see other solutions for the moment,(i search).

very ,very sorry

ps:
message to others members,if Orange technical web adviser can do something here to solve the problem,it would be helpful

Re : Low internet speed

LesBlanchons — Wed, 29 Jul 2015 22:16:42 GMT

Dear Koubi,

Thank you for your help so far. I am going to call the technical service of Orange tomorrow.

In te mean time I have checked with my neighbour: his landline is also the same length (apprx 7 km) and his download speed is 3,5 Mbps on average.

Do you have any experience with customers service at Orange?

In my home country, it usually takes many hours and many choices in automatic telephone menus to get a human being on the telephone.

Kids remain kids for a long time... and all of a sudden they are grown-ups.

During that time, you never realised that you have grown older... eternal youth!