sujet Changed home dans ma connexion

Changed home

Ivanhoe — Tue, 05 Jul 2016 11:55:14 GMT

Hello,

I would like to ask you, I have changed my home address, I have recived INFO SOSH sms saying that "votre de,qnde de déménqgement est en cours. Votre internet sera disponible à votre nouvelle adresse pour le 3/7/2016. le code ......"

But no internet, no phone, the code and login doesn't work, nothing... Livebox configuration tells me, that internet is available, but when I try to access it, than it refuse the new code...

Would be possible to check, if my internet (and phone) are available on my new address?

Re : Changed home

philippe — Tue, 05 Jul 2016 13:55:05 GMT

Bonjour @Ivanhoe

Afin de vous venir en aide, pouvez vous nous envoyer en message privé vos coordonnées : numéro compte internet, numéro de téléphone, numéro de portable, nom et adresse actuelle.

Bonne journée.

Philippe

Re : Changed home

PhilDur — Tue, 05 Jul 2016 14:08:33 GMT

Hi ivanhoe

What is your box ?

White with 5 green leds a blue one : LB2

Black

- with Power On switch at the back : LB3 (aka Livebox Play)

- with Power On switch on rignt side : LB4

What status does it show : leds color ? flashing ou not ? onscreen messages ?

Can you try to simply connect a PC with an Ethernet cable to one of the four identical ports .

For a Livebox 2

Normal connected is with 1 2 steady green

3 steady green if phone service is available

4 should be always blinking

5 is steady on when wifi is activated, blinking when automated wifi pairing in progress (max 1 mn), off if wifi is not activated

6 ist allways off, but during POST and firmware update.

For a Livebox Play

1 is steady on when wifi is activated

2 should normally be blank

3 Green steady you are connected to tne Internet, blinking orange : waiting for id and password, blinking red modem not sync'd

For a Livebox 4

The 3 icons above stand for Internet connection , Wifi and ToIP services. They are show up and running.

You can puhs the I button for scrolling through the different informational messages

I don't know if there is a a phone # for engl. assistance

The number for french is 3900 or 3970 in case of Open contracts.

It may take a bit longer than what was specified in the SMS.

Just connect your box, do not forget tu use the filter if required.

And wait until the box shows it is connected.

Sorry for my frenglish

Regards

PhilDur

Re : Changed home

Ivanhoe — Tue, 05 Jul 2016 15:37:44 GMT

Hello,

My livebox is Livebox 2.

The 2nd led "@" is blinking blue

The 4th led "data transfer" is blinking, when pc is turn on

I didn't test it for wifi...

Re : Changed home

Ivanhoe — Tue, 05 Jul 2016 15:40:51 GMT

I don't have this details with me. I will send them at 7pm. Do I send it here, or some email address?

Re : Changed home

PhilDur — Tue, 05 Jul 2016 16:02:05 GMT

@Ivanhoe a écrit :
The 2nd led "@" is blinking blue

Ho no ! schoking !

It's simply not possible, the only blue led is the last one (# 6), it's dedicated to firmware update.

You toggle wifi on/off by holding the wifi button front button long enough until led 5 is turned off or on.

Led #2 is green, it can't lit blue. If lit steady, then your line is active and your box is connected to the net.

If you go to http://Livebox

You'll have something like :

Just watch on theright side the "Services, depending on theirs resp status and your subscription, they will be shown as available (green) if evrything is OK.

I'm pretty sure your link is OK

PhilDur

Re : Changed home

Ivanhoe — Tue, 05 Jul 2016 17:36:42 GMT

Yes, it makes sence, that is not blue light... however is blinking for sure :-)

the details are:

***

landline : ****

mobile ****

Yesterday, when I plug my laptop, than any page I wanted to open, forward me on the livebox setting page. I could login, in the setting I saw the old setting based on welcoming letter that I have recived 1 year ago.

I have tried the login password that I have recently recived by sms, but it didn't work anywhere I wrote it.

I have also tried the link that was in the sms : http://suivi.sosh.fr?login=......... but nothing happened, it again just forward me on the livebox setting page.

Today morning I tried my destop. There it didn't forward me, just simply told me no connection. My IP is set on automatic , diagnostic of connection couldn't fix it.

Re : Changed home

PhilDur — Tue, 05 Jul 2016 17:37:08 GMT

Sorry

You have published private coordinates, it's dangerous for you, please modify your post and cut them off.

Click the "Option" button in the post to be edited

If the second LED is blinking it may be waiting for your "connection id" and "connection passwd".

In french : identifiant de connexion and mot de passe de connexion.

The connection id starts with "ift/...."

Connect a PC to the box with an Ethernet cable.

Follow this link : http://Livebox

You'll have to enter your connection id and passwd.

You'll find them on your welcome invoice from Orange.

Only after valitation of those id & passwd you'll get on line.

The led #2 will stop flashing and will become green.

PhilDur

Re : Changed home

Ivanhoe — Tue, 05 Jul 2016 17:40:28 GMT

Thank you.

The only question is - should I get a new welcoming letter with a new "ift/..." ? Because at this moment the livebox is set on the old "ift", that I was using on my previous address.

If there is new one, would be possible to send it on my email address or by sms?

Re : Changed home

PhilDur — Tue, 05 Jul 2016 18:00:52 GMT

Ho no, I do not know that !

I'm not Orange staff, I'm just a client, exactly like you !

Please phone to your suport number and ask them.

Or send a MP (message personnel) to @philippe he belongs to Orange's staff.

He asked you to contact him with a private Message and provide him with "

Afin de vous venir en aide, pouvez vous nous envoyer en message privé vos coordonnées : numéro compte internet, numéro de téléphone, numéro de portable, nom et adresse actuelle."

Internet account number, phone #, mobile #, name and new postal address were asked for.

He will then take care of your issue.

Do not hesitate to write in english, he or a colleague will probably read and process it.

But it will not be easy touching an english speaking person.

PhilDur

Re : Changed home

Ivanhoe — Tue, 05 Jul 2016 18:11:47 GMT

Uf, pardon ! :-D

I thought that I am chatting with somebody from Orange :-) Your answers were so precise. You don't want to work for them? :-)

Thank you very much for help :-)

I do as you said.

Take care :-)