sujet Re: Recharge of prepaid card blocked due to "Technical Problem". How to Solve? dans utiliser mon mobile

Recharge of prepaid card blocked due to "Technical Problem". How to Solve?

Vince2021 — Tue, 03 Aug 2021 15:23:27 GMT

I purchased a Euro 10 Prepaid Orange SIM card last week. I stepped through the ID confirmation steps and set up password and PIN code.

The available balance appears to be down to Euro 0.60 and recharge is thus needed.

I found the recharge option. The tel. number for the account to be recharged needs to be filled in.

While selecting that field, the (correct) telephone number already comes and and can be selected. When I do select that number and continue, a message comes up in Yellow stating " A technical error occurred; pleas try again! "

I retried numerous times, to no avail. How do I solve this problem?

Re: Recharge of prepaid card blocked due to "Technical Problem". How to Solve?

johann — Wed, 04 Aug 2021 05:56:23 GMT

Salut !! @Vince2021

Voir ce qu'en pense @Petit_titi1 Salut .

Re: Recharge of prepaid card blocked due to "Technical Problem". How to Solve?

Vince2021 — Wed, 04 Aug 2021 18:13:48 GMT

I verified my ID a few days ago, but during the "recharge procedure" the computer does not recognize my verification.

All that while I a currently logged in.

The same problem arises trying to recharge using the phone or the PC.

Still no solution in sight. I selected the free callback option in English, but no-one called me yet.

Vince

Re: Recharge of prepaid card blocked due to "Technical Problem". How to Solve?

Dominique_V — Mon, 09 Aug 2021 10:01:07 GMT

Bonjour @Vince2021

Afin de joindre notre service client anglais, je vous invite à composer le 0969363900, non surtaxé.

Je vous souhaite une agréable journée.

Dominique