Unexpected 550 server errors

Muhammad — Thu, 07 Nov 2019 09:44:27 GMT

We are receiving unexpected 550 server errors on all emails we are sending to orange.fr email addresses.

550 mwinf5c88 ME Service refuse. Veuillez essayer plus tard. Service refused, please try later. OFR006_103 54.240.11.150 [103]

Here is an example of one of these instances:

eventTime: Monday, October 21, 2019 3:06:56 PM UTC

fromDomainName: amazonses.com

operation: SendEmail

recipientDomainName: orange.fr

responseCode: 550

responseMessage: 550 mwinf5c88 ME Service refuse. Veuillez essayer plus tard. Service refused, please try later. OFR006_103 54.240.11.150 [103]

sourceAddress: Shazam <confirm@shazam.com>

Please can you help us figure out how to avoid these errors?

Thank you.

Re: Unexpected 550 server errors

Muhammad — Wed, 18 Dec 2019 09:55:50 GMT

This has now been resolved.