Extra money charges

sumitseth — Tue, 17 Jul 2018 18:28:27 GMT

Hi,

I have terminated my contract with Orange on 25th June, 2018 as I was moving out of France (India). I also have the postponement of the termination of the burden of 50 euro as well as the obligation to pay.

Now, when I checked my contract on a customer's account, it says that I am terminated on June 25th, 2013.

Also, Orange has deducted 33.99 euros for 23.29 euros.

When I call customer care they say they are not able to write to me and I can not write to email as my contract is already terminated. Can someone please help here.

Please find the information which I have for my contract

Customer number: 024 359 2931 Internet account number: 722707834

Re: Extra money charges

melet39 — Wed, 18 Jul 2018 13:23:46 GMT

bonjour @sumitseth

envoie un courrier à cette adresse
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Service National Consommateurs Orange
(préciser le domaine concerné : fixe, internet, mobile ou Homelive)
33734 BORDEAUX Cedex 9
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et
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Lorsque nos voies de recours internes sont épuisées, les litiges irrésolus peuvent être portés devant le Médiateur des communications électroniques, www.mediateur-telecom.fr, conformément à la charte de médiation.
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entre temps attendre le passage d'un webconseiller
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cdt

sujet Extra money charges dans Mon raccordement Fibre

Extra money charges

Re: Extra money charges