Fermeture de compte / Termination of account

RubySmith — Fri, 15 Feb 2019 10:45:22 GMT

Could someone from Orange please help? I moved to New Zealand in April 2018 and in August 2018 I managed to speak to someone in the French call centre who speaks English and I was told that my account had been cancelled. I have just noticed that the money is still being taken from the account in France and so I have tried to use the Orange.fr resiliation process on the website but after sending the evidence of being overseas I had the following message:

Votre résiliation n'a pas pu aboutir. Afin d’étudier votre demande, vous allez être appelé immédiatement et gratuitement par un conseiller.

This gives no reason for the failure but we can't accept a call back as :

1) It is night time here when your call centre is open

2) Neither myself nor my daughter speak French well enough to hold a conversation about account cancellation

Thank you in advance,

Ruby.

Re : Fermeture de compte / Termination of account

Martin_G — Fri, 15 Feb 2019 10:53:13 GMT

Hello @RubySmith

So that I can consult your file, can you confirm your name, your first name, your date of birth and your postal address as well as the number of the line concerned in private message ?

Martin_G

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Fermeture de compte / Termination of account

Re : Fermeture de compte / Termination of account