sujet Re : Livebox 4 + Netgear EX6130 problem dans gerer mon offre Internet

Livebox 4 + Netgear EX6130 problem

English-Al — Wed, 04 Sep 2019 10:35:10 GMT

Sorry this is in English.

I have a problem with a brand new Netgear EX6130 range extender....

Th internet facing rounter is a Livebox 4 provided by Orange telecom. It's in the same room as the extender and my laptop. All within 4 meters of each other. The extender has latest firmware.

I have configured the extender multiple times, using WPS and the browser interface, and the outome is SUCCESS! I connect through the extender and access the internet and all is well for a few minutes then the router light goes off and connection is dropped. After a few minutes the light comes back on for approx 5 seconds and then off again. That cycle repeats but never returns to a working state. Using the router's list of connected devices I see the extender then it sudenly disappears. There doesn't appear to an error log on the extender or the router unfortunately.

Other devices connected to the router directly via WIFI maintain connection with no signal drop (Youtube running on the TV to test).

Can any help or do I return the extender to Amazon?

Thanks.

Re : Livebox 4 + Netgear EX6130 problem

Nicolas_M — Fri, 06 Sep 2019 06:49:51 GMT

Hello @English-Al

I can provide you some help. In order to acces your account, please feel free to send us by private message your personnal informations (Name, surname, landline number, full postal adress and if you have one, a french mobile number).

Regards,
Nicolas

Re: Re : Livebox 4 + Netgear EX6130 problem

melet39 — Fri, 06 Sep 2019 07:54:50 GMT

hello @English-Al

accepts the help of the webconseiller click on private message in orange in his post and provides the information requested in private

have a good day