sujet Re: Number for assistance in English is only in French! dans offres mobile Orange et options

Number for assistance in English is only in French!

destroyingangel — Fri, 06 Apr 2018 10:27:41 GMT

I have tried chatting with customer service and I am consistently referred to the 9 69 36 39 00 number, which they insist is for service in English, but when I dial this number all I hear is French. I listen carefully for an option to select for English but I don't hear one.

Can anyone help me with this?

Re: Number for assistance in English is only in French!

johann — Fri, 06 Apr 2018 10:37:37 GMT

Salut @destroyingangel

Si tu dis de quel problème il s'agit sans posté des informations

personnelles, un intervenant du forum ou un conseiller de passage

pourra éventuellement te venir en aide .

Traduction Google .

Hello

If you say what problem it is without posted information

staff, a speaker of the forum or a visiting counselor

may eventually help you.

Re: Number for assistance in English is only in French!

destroyingangel — Fri, 06 Apr 2018 11:12:56 GMT

Hello Johann.

I am trying to find out how to contact someone who can help me in English.

They chat they say they can not help me with Mobicarte and insist I can get assistance in English at the 9 69 36 39 00 number but this does not appear to be true. (In fact, today when I think that it is so saying that Orange is closed, and then it disconnects.)

So the problem I am posting about that I would like to be able to get assistance in English.

Re: Number for assistance in English is only in French!

johann — Fri, 06 Apr 2018 15:12:51 GMT

@destroyingangel

If it is a mobicarte must take
contact at + 33 9 69 39 39 00

Re: Number for assistance in English is only in French!

destroyingangel — Sat, 07 Apr 2018 08:03:44 GMT

Well, I have discovered that even though I have a French SIM I must add +33 to the number before dialing. When I do this the 9 69 36 39 00 number is indeed in English. Sadly now however they are only open Mon-Fri. Oh well, it's some progress at least.

Re: Number for assistance in English is only in French!

johann — Sat, 07 Apr 2018 08:20:02 GMT

@destroyingangel

In principle the + 33 9 69 39 39 00 and also
accessible on saturday

Good weekend

Number for English assistance doesn't work

crisplex — Fri, 30 Nov 2018 13:06:55 GMT

I tried calling the numbers given here 0033 (0)69393900, and 0033 (0)969393900

Neither number helps. What is the correct number and do they actually work?

Re: Number for assistance in English is only in French!

belinda75 — Thu, 04 Apr 2019 15:09:46 GMT

I have been using 0033969363900 from UK in the last week and I spoke to an english speaking operator!! I have just rung from France and again spoke to an english speaking operator although I have to say she's not helpful or friendly

Re: Number for assistance in English is only in French!

johann — Thu, 04 Apr 2019 15:43:05 GMT

Hi @belinda75

It takes everything to make a world.

Re: Number for assistance in English is only in French!

alfie11 — Thu, 05 Dec 2019 14:15:18 GMT

thank you that number worked first time

Re: Number for assistance in English is only in French!

Realigner — Mon, 21 Jun 2021 06:17:33 GMT

Hi there everybody,

I called the given number with prefix for France this morning, and gee, it worked. I heard an English voice saying that thy can‘t currently take my call because I were calling outside their business hours, and what their business hours are. So I am confident that I can deal with them in English and get my problem solved, when I call again today, shortly after 9 a.m.

Here‘s the complete number that I called on my mobile: +33 9 69 36 39 00.

Re: Number for assistance in English is only in French!

Rudy — Wed, 23 Jun 2021 09:09:27 GMT

Hello @Realigner

Do you still need assistance?

Rudy

Re: Number for assistance in English is only in French!

Wells12 — Sun, 07 Jan 2024 15:01:58 GMT

How to Contact the Orange English-Speaking Customer Service in France (selectra.info)

Re: Number for assistance in English is only in French!

Rizo — Tue, 09 Jan 2024 17:48:15 GMT

Bonjour @Wells12 ,

Bonjour

Je vous propose mon aide si vous avez des questions

Hello

I offer my help if you have any questions

Rizo

Re: Number for assistance in English is only in French!

PhilipFrance24 — Fri, 05 Apr 2024 11:39:36 GMT

The telephone line for English customer service works for me in Engliah from a French fixed line phone

PIP

Re: Number for assistance in English is only in French!

PhilipFrance24 — Fri, 05 Apr 2024 11:40:43 GMT

This number work for me In English from a fixed line French telephone

PIP

Re: Number for assistance in English is only in French!

Geo32 — Fri, 29 Aug 2025 17:50:45 GMT

Is there an English speaking Phone number?

Re: Number for assistance in English is only in French!

Matt_H — Mon, 01 Sep 2025 08:32:41 GMT

Hello @Geo32 ,

You can contact our English-speaking customer service at +33 9 69 36 39 00.

Excellent day.

Matthieu.

Re: Number for assistance in English is only in French!

Wells12 — Thu, 06 Nov 2025 08:06:36 GMT

Thank you