https://communaute.orange.fr/t5/offres-mobile-Orange-et-options/Top-up-not-working/m-p/2042248#M84463 <P>Hello,&nbsp;</P><P>&nbsp; &nbsp; I am currently in Germany but I have purchased an orange sim card in France along with a top up but am unable to get it to work. I have tried calling the helpline and it will not recognize my phone number.&nbsp; I have also tried the method recommended at the time of purchase #124*[14 digit code]# and it is still not working. I have tried customer service as well but I do not speak french. Please can someone help.&nbsp;</P><P>&nbsp;</P><P>Thank you</P> Fri, 13 Dec 2019 15:33:22 GMT Manny1234 2019-12-13T15:33:22Z https://communaute.orange.fr/t5/offres-mobile-Orange-et-options/Top-up-not-working/m-p/2042248#M84463 <P>Hello,&nbsp;</P><P>&nbsp; &nbsp; I am currently in Germany but I have purchased an orange sim card in France along with a top up but am unable to get it to work. I have tried calling the helpline and it will not recognize my phone number.&nbsp; I have also tried the method recommended at the time of purchase #124*[14 digit code]# and it is still not working. I have tried customer service as well but I do not speak french. Please can someone help.&nbsp;</P><P>&nbsp;</P><P>Thank you</P> Fri, 13 Dec 2019 15:33:22 GMT https://communaute.orange.fr/t5/offres-mobile-Orange-et-options/Top-up-not-working/m-p/2042248#M84463 Manny1234 2019-12-13T15:33:22Z https://communaute.orange.fr/t5/offres-mobile-Orange-et-options/Top-up-not-working/m-p/2042279#M84464 <PRE>Hello @ Manny1234, On which package are you? Do you have a subscription in France? Could you communicate to me in private message your surname, first name, as well as your full postal address and mobile number concerned? I remain at your disposal. Bruno. <BR /></PRE> Fri, 13 Dec 2019 16:02:03 GMT https://communaute.orange.fr/t5/offres-mobile-Orange-et-options/Top-up-not-working/m-p/2042279#M84464 Bruno_R 2019-12-13T16:02:03Z