sujet Re: How to make a complaint to Orange? dans espace de convivialité

How to make a complaint to Orange?

David2014 — Wed, 01 Oct 2014 11:16:55 GMT

Sorry that I am writing in English as my French is not yet good enough..

I had a horrible experience at an Orange store today. I went to buy a prepaid SIM card for the new iPhone 6, and the lady at the store was very rude and ignorant. And she handled the device so badly, it left a few scratches to the sim card slot. I tried to make a gentle complaint about this to another staff, but the lady was yelling and screaming at us(and I couldn't understand what she was saying).

So , I want to make a formal complaint to Orange about this incident, but couldn't find the proper page to do so.

Any help would be much appreciated.

Merci beaucoup.

Re : How to make a complaint to Orange?

Ancien Membre — Wed, 01 Oct 2014 12:50:54 GMT

Hi there,

The word in French is "réclamation"

Try this link :

https://m.espaceclientv3.orange.fr/depot-de-reclamation-en-ligne

Re: How to make a complaint to Orange?

jaimeornage — Thu, 18 Jan 2018 15:11:55 GMT

VERY RUDE AND ARROGANT MAN on the ORANGE end of call.

Talked down to me. Interupted me.

Failed to listen to my question, then insisted on talking his whole sentence about the wrong answer.

Spoke in abbreviations about calls to mobiles, without clarifying if from a landline or another mobile.

Kept referring to "French mobiles" - without explaining if to a French operated mobile or a mobile within France (big difference).

Made personal remarks about me, when I apologised for failing to understand the website.

Told me that my job was to listen.

He should go and get a job on a stage in a theatre!!!

I have dealt with customer services all my career, and never worked with one like this!!! He would be my nightmare customer!!!! He sounded drunk!

Re: How to make a complaint to Orange?

christine_b — Thu, 18 Jan 2018 15:16:06 GMT

Hello, for a good understanding of your demand(request), I invite you has to contact our English platform to 0800 364 775 from 09:00 am till 5:00 pm cordially

Re: How to make a complaint to Orange?

les — Fri, 09 Nov 2018 12:50:39 GMT

I tried contacting the English platform on 0800 364 775 but this number is not recognised.... has the number changed?

Thanks

Re: How to make a complaint to Orange?

tonton26 — Fri, 09 Nov 2018 13:48:35 GMT

Bonjour,

étant nouvelle sur le forum, je vous prie de m'excuser si je ne me trouve pas dans la bonne section.

J'ai souscrit un abonnement Orange avec portabilité de mon numéro que je possède depuis presque 20 ans.

La souscription a eu lieu le 3 octobre 2018 et à ce jour, je n'ai ni ligne téléphonique ni information de l'opérateur.

Vous conviendrez que les services Orange sont plus que léger.

Aussi, je prends la décision de déposer plainte auprés du commissariat de police afin d'engager une procédure judiciaire.

Ce choix m'est imposé car je n'ai aucun antécédent ni aucun conflit avec les opérateurs précédents: Virgin Mobile puis SFR.

Je regrette amèrement d'avoir choisi Orange.

Si un administrateur, ou un conseiller quelconque pouvait me répondre, ce sera déjà un petit pas.

Merci

Re: How to make a complaint to Orange?

ColinF — Wed, 19 Dec 2018 15:57:52 GMT

I had a near identical issue today, a very rude woman interrupted me and said my mobile number wasnt linked (it is i have 4 accounts), and then told me that i cannot pay with a new N26 account because its german (EU law states that you can pay cross border now, and in fact Orange and D Telekom have shared ownership of many assets and investments), and then hung up - when you consider i had been trying since monday to actually get someone to answer the phone, and its wednesday pm now, its a joke, i am thoroughky disgusted by both the rude attitude, and the lack of training, i was left furious after the call. Disgusting, Lazy, Ill informed, and Rude. Typical I am afraid.

Re: How to make a complaint to Orange?

ColinF — Wed, 19 Dec 2018 15:59:25 GMT

its 09 69 36 39 00 where they do speak in English, but after waiting for them, they will usually be no help at all, and quite rude.

Re: How to make a complaint to Orange?

Ancien Membre — Thu, 20 Dec 2018 09:38:41 GMT

Ho ho ho

Re: How to make a complaint to Orange?

ColinF — Thu, 20 Dec 2018 09:41:27 GMT

blueflowers, are you suffering from some kind of mental problem? or are you in fact another rude orange employee, either way i hope you have a dismal Christmas.

Re: How to make a complaint to Orange?

Ancien Membre — Thu, 20 Dec 2018 10:56:18 GMT

Hello Colinf don't hurt me please i'm just a poor lonesome santa claus lost on the moutain

Re: How to make a complaint to Orange?

Max_C — Thu, 20 Dec 2018 13:40:16 GMT

Hello @ColinF

We are sorry for this bad experience.
Can you tell me more about your request?
I invite you to communicate to me by DM your coordinates (name, first name, fixed line number, full postal address and mobile number).

Max

Re: How to make a complaint to Orange?

Max_C — Thu, 20 Dec 2018 13:42:57 GMT

Bonjour @tonton26

Depuis votre message, avez-vous pu trouver une solution ?

Je vous prie de nous excuser pour le délai de réponse.

Je reste à votre disposition si besoin.

Bonne journée à vous.

Max

Re: How to make a complaint to Orange?

wayblack — Fri, 15 Mar 2019 09:32:59 GMT

Hello All,

here is a VERY short summary of my issue...

I have had an ongoing issue with Orange France since Sept 2018, (Now Mar 2019) after closing my 10 year account with them and correctly to their instruction, returning my equipment (TV & WiFi router) they owed me 49€ that I left as deposit 8 years ago.

I have called the english helpline (+33 9 69 36 39 00) twice per month since last September (so about 12 times), who have been quite useless, every time I get a different person who gives a different excuse, and sometimes even blaming me!!

I have several case numbers but each new person does not want to know, the are very rude and often tell you be quiet while they talk, not giving you a chance to explain even when you remain quite while they talk. I have had three councilors put the phone down on me, even today I tried to explain that the process the counselor was going to follow that he explained to me was the same process as last month that also failed to refund my money, even though I gave the person a case number for the same process last month, that includes sending me a letter to sign & return which I already did, I explained I have a copy, but he refused to listen saying we would have to go through the same process again...!!!

If anyone from orange is listening My old line = 0468542122, and SOME of my case numbers are

12203/CTD

244502122

2
28774954

RRES00215

22837091
21788
00655
04399

Very disillusioned with Orange customer service makes Talktalk UK look good and they are really bad, but I am not giving up, it is not the money anymore it's the principle and I will continue until I get the money back no matter how long it takes..!

Re: How to make a complaint to Orange?

Manfrend — Mon, 17 Jun 2019 14:06:23 GMT

I had a very similar experience with Orange English speaking customer frustration service today. I called them because of direct debit process issues resulting to my number being blocked until visiting a physical store to have my problem solved .

The agent was very rude, not listening, interrupting all the time , insisting that I only had to listen to him, wanting to do the exact same process that I called to report it did not work and eventally saying "That's it, if you want" ... a pure nightmare. Obviously a good reason to leave Orange when the contract expires.

Does anyone know where is best to complaint ? I have to stay with Orange a few more months until my contract expires, so I have to find a way to pay my bills without going to a store