sujet Re: Payment dans mes services Orange

Payment

Olga7 — Fri, 14 Aug 2020 14:31:29 GMT

Hello! I do not speak French and I am stuck abroad. I did not cancel the plan as I was hoping the COVID would soon end. I paid the bills but for a couple of months the page said that there was a technical problem so I could not pay. Now I get an email with demands to bring back the equipment or there will be fines. As I see it you put in a position so that I am forced to pay some 500 euro fine. I AM ABROAD AND CAN NOT GET THERE, YOU CAN NOT PROVIDE ON LINE BILLING AND PAYMENT AND NO SERVICE REP. Any suggestions?

Re: Payment

Olga7 — Fri, 14 Aug 2020 14:44:14 GMT

In fact, I now think that it was stupid of me to pay the money you before when I did not use the servce. I guess it will be the same for me not to bother to reconnect with you but to connect through other company with better service. With regular online payment, some options to deactivate the account when not in use and human service.

Re: Payment

AlexandreK — Mon, 17 Aug 2020 10:33:32 GMT

Hello Olga7,

I understand your dissatisfaction and I am sorry. Can you confirm whether this concerns a landline + internet or a mobile offer in order to send your request to the service concerned ?

AlexandreK

Re: Payment

Olga7 — Tue, 18 Aug 2020 08:35:59 GMT

Hello, surely I would like to settle this. I am dissatisfied yes. But I will not be able to get to Paris anytime soon to return the equipment. Is there any way to deactivate the account when in use and return the equipment when it is possible if required? Thank you.

Re: Payment

AlexandreK — Tue, 18 Aug 2020 13:39:45 GMT

Hello Olga7,

Is there possibly someone around you who can take this step since you are not in Paris ?

AlexandreK

Re: Payment

Olga7 — Wed, 19 Aug 2020 05:23:47 GMT

No, there is none. Do you think otherwise it would be worth the discussion?

Re: Payment

AlexandreK — Wed, 19 Aug 2020 14:04:46 GMT

Hello @Olga7,

I will transfer your request to the service concerned, they can give you a better answer

AlexandreK

Re: Payment

Olga7 — Wed, 19 Aug 2020 18:55:50 GMT

Mersi!

Re: Payment

Olga7 — Wed, 26 Aug 2020 10:27:32 GMT

Hello, Alexander! Though I do not quite understand if you are an official advisor at Orange or just helping out of free well I actually appreciate your help. I have to let you know that I received a message from Orange today that stated that my bill of 170 euro in on line and had an invitation to download Orange et moi France. However, the bill service page is stuck saying that the service is unavailable at the moment as it did before which was the reason I could not pay. In addition, the application can not be reached from Greece where I am currently located or any other country including France though VPN service. This is a deadlock situation.

Once again, it maybe the case that I will not be able to visit Paris for another half a year. I want to minimise my losses.The best solution would be to pay the bill that is already accrued, put the service on hold till I arrive for maybe half a year and resume the service after. However, if this is impossible and you force me to continue the service I would rather pay the fine for the equipment of 300 euro instead of paying for the service I do not use.

Sincerely,

Olga

Re: Payment

SimonP_ — Thu, 27 Aug 2020 15:22:46 GMT

Bonjour @Olga7

To help you with this bill, i'd like you to send me in message privé your name, surname, french adress, landline number and email adress please.

Bonne journée

Simon

Re : the payment problem - out of France

SimonP_ — Tue, 01 Sep 2020 09:42:58 GMT

Bonjour @Olga7

Thank you for sharing your contact information in private message.

It's impossible to put the account on hold.

I'm sorry that i've no better option than cancel it,and invite you to open a new one when you'll come back.

Do you want me to cancel the contract now?

Bonne journée,

Simon

Re: Re : the payment problem - out of France

Olga7 — Tue, 01 Sep 2020 10:08:30 GMT

Hello,

I thought you guys already cancelled it and demand the equipment back. Which I can not return as I am out of Paris currently with no possibility to come back with all the lockdowns.

Sincerely,

Olga Kyvelidi

Re: Re : the payment problem - out of France

SimonP_ — Wed, 02 Sep 2020 14:30:55 GMT

Bonjour,

I totally understand your situation.

I cancelled the demand of the equipment today. You'll not receive new mails about that.

Bonne journée,

Simon

Re: Re : the payment problem - out of France

Olga7 — Wed, 02 Sep 2020 17:36:45 GMT

oh, thank you so much! that is great to know! The question of payment what I already owe? can I pay it when I renew the contract?

Sincerely,

Olga

Re: Re : the payment problem - out of France

SimonP_ — Fri, 04 Sep 2020 12:59:58 GMT

Bonjour @Olga7

Do you know anyone in France who can pay with his/her French credit card ?

You alrealdy experienced how difficult it is to pay from abroad, and unfortunately you cannot pay with a foreign card.

The best option would be to ask a French friend and give him/her the money back.

I'm afraid if you wait until you're back, you'll be unable to open a new contract cause of the old undpaid bill.

Bonne journée,

Simon

Re: Re : the payment problem - out of France

Olga7 — Mon, 07 Sep 2020 10:00:06 GMT

Dear Simon

On second thought, I would be comfortable to wait till I am able to come to Paris and pay the bill as I do not have anybody in Paris whom I'd be comfortable to engage in financial matters.

Thank you for the advice,

Sincerely,

Olga

Re: Re : the payment problem - out of France

SimonP_ — Tue, 08 Sep 2020 14:22:53 GMT

Bonjour @Olga7,

I'd like your email adress in message privé so I can send you the bill.

Bonne journée

Simon