sujet Re: Internet breakdown (Livebox 5) dans mes services Orange

Internet breakdown (Livebox 5)

Vinod — Fri, 11 Sep 2020 18:38:01 GMT

My wifi connection was disabled since yesterday night. And now internet connection is also broken

Can someone help me. It is very urgent to fix this.

I understand only English language.

Regards,

Vinod K

Re: Internet breakdown (Livebox 5)

melet39 — Fri, 11 Sep 2020 18:42:27 GMT

@Vinod

vérifie si un incident

https://suivi-des-incidents.orange.fr/infos-incident-local-internet-TV-telephone-fixe

sinon appel au 3900 pour en savoir plus et au besoin

demande le service 24h garanti
https://assistance.orange.fr/ms/service24hgaranti-panne-internet-tv-tel/solutions
_
en attente du passage éventuel d'un webconseiller
_

cdt

Re: Internet breakdown (Livebox 5)

Vinod — Fri, 11 Sep 2020 19:05:31 GMT

Hi,

I am not to able to call 3900. Call doesn't get connected.

Please help with technician

Regards,

Vinod K

Re: Internet breakdown (Livebox 5)

melet39 — Fri, 11 Sep 2020 19:40:26 GMT

re @Vinod

Depuis l'étranger, le service client d'Orange est disponible au + 33 9 69 39 39 00 (prix d'un appel vers la France Métropolitaine).

Re: Internet breakdown (Livebox 5)

Vinod — Fri, 11 Sep 2020 20:01:25 GMT

I am staying in Neuilly-sur-seine, and using Lebara sim card in my mobile, if I dial 3900 and call then call gets disconnected automatically. I am not sure that is the problem.

Is there an email address to which I can write complaint to about my connection?

Or is there any other way ?

Thanks for quick responses.

Re: Internet breakdown (Livebox 5)

jyjo29 — Sat, 12 Sep 2020 03:57:10 GMT

Hi @Vinod

https://en.selectra.info/broadband-phone-france/providers/orange/contact

Re: Internet breakdown (Livebox 5)

Vinod — Sat, 12 Sep 2020 08:47:37 GMT

Thanks jyjo29

I called them but they said they are the Partner of Organ and they help only for new connections of internet.

Based on your previous reply I diagnose the problem from my admin account. The good thing is internet is now started working from via Ethernet. However I am not to connect to WiFi. Below is the error message received after diagnosing:

One of your wifi networks (2.4GHz or 5GHz) is not broadcast. Please contact your customer service at 3900 indicating the code wifi_03_0000 .

I am not able to call 3900 and I do not understand French

Is there any English speaking customer service from Organe

Re: Internet breakdown (Livebox 5)

jyjo29 — Sat, 12 Sep 2020 09:12:20 GMT

Hi @Vinod

You do not have an acquaintance who can call Orange to explain your problem to them. ?

Put 192,168,1,1 in the address bar to have access to the box
On the new page put :
admin login
the password are the first 8 characters of the wifi key
Once in the settings open Wifi and make the settings

And do that to:

https://assistancepro.orange.fr/internet_livebox_pro/livebox/installer_et_utiliser/piloter_et_installer_votre_materiel/parametrage_du_wifi/livebox___configurer_deux_reseaux_wifi_separement-314285

Re: Internet breakdown (Livebox 5)

Vinod — Sat, 12 Sep 2020 09:22:27 GMT

Thank you so much.You are the BEST 🙂

I was able to turn on 5GHz wifi and connected to it.

I am very grateful to you

Re: Internet breakdown (Livebox 5)

jyjo29 — Sat, 12 Sep 2020 09:39:52 GMT

@Vinod

Nice!

Bye