sujet Re: Managing my account from the UK dans mes services Orange

Managing my account from the UK

Andrew6 — Mon, 01 Nov 2021 09:08:05 GMT

Hi, I am trying to contact Orange to cancel my livebox account which I have had for a year. The site wont recognise my UK mobile number so I cannot access any account details. Is there an email address that I can contact Orange on? Getting quite desparate now.

Re: Managing my account from the UK

melet39 — Mon, 01 Nov 2021 09:19:30 GMT

bonjour @Andrew6

envoie un courrier à cette adresse
service résiliation internet
33732 BORDEAUX Cedex 9

cdt

Re: Managing my account from the UK

Andrew6 — Mon, 01 Nov 2021 14:06:21 GMT

Merci

Re: Managing my account from the UK

melet39 — Mon, 01 Nov 2021 14:11:32 GMT

re @Andrew6

de rien

bon après midi

Re: Managing my account from the UK

Maryline_G — Thu, 04 Nov 2021 13:51:47 GMT

Hello @Andrew6

I understand the difficulty to stop your french subscription.
Did you succeed to cancel your livebox offer then ?

If you want me to help you, I need more informations, please give me your phone number, First name, name and french adress by sending a private message with the next button :

Thank you so much and have a good afternoon,

Maryline

Re: Managing my account from the UK

melet39 — Thu, 04 Nov 2021 14:08:06 GMT

bonjour @Andrew6

Profite de l'aide du webconseiller

cdt

Re : Cancelation of Contract from UK

Maeva_M — Fri, 05 Nov 2021 11:13:32 GMT

Bonjour @Andrew6,

Je vous remercie pour les informations que vous m'avez communiquées en privé.
Je viens à l'instant de demander la résiliation de votre offre. Celle-ci sera effective au 15 novembre.

Avez-vous d'autres questions ?

Je reste à votre écoute et vous souhaite un bon week-end.

Maeva.

Hello @Andrew6,

Thank you for the information you have communicated to me privately.
I have juste requested the termination of your offer. This will be effective on November 15.

Do you have any other questions ?

I remain at your disposal and wish you a good weekend.

Maeva

Re: Re : Cancelation of Contract from UK

melet39 — Fri, 05 Nov 2021 11:20:57 GMT

bonjour @Andrew6

bonne nouvelle de la part du webconseiller

Bonne journée