Flybox Home 5G SA : Déconnexion constante, internet instable, milliers de défauts...

Mitifio — Sun, 29 Dec 2024 07:36:04 GMT

Bonjour,

J'ai souscrit à l'offre Flybox Home 5G SA à sa sortie à 42,99euros (une jolie somme pour un service pas top)

Le premier mois tout allait bien, puis patatra, déconnexions incessantes, internet instable, un vrai bordel...

Je suis allé dans les parametres de la box et j'ai mis 5g NSA/4g, ca marche mieux ca se déconnecte moins souvent mais c'est pas fou...

Dans le journal des évenements de la box il y a des milliers de défauts par heure, voila un mini extrait des défauts :

2024-12-27T22:43:25.131383+01:00 [err] [248830.68] Could not find capin
2024-12-27T22:43:25.131383+01:00 [err] [248830.68] [Ap_metrics] Error getting Primary mac
2024-12-27T22:43:25.131383+01:00 [err] [248830.68] [Ap_metrics] Error getting common values
2024-12-27T22:44:25.191344+01:00 [err] [248890.74] Could not find capin
2024-12-27T22:44:25.191344+01:00 [err] [248890.74] [Ap_metrics] Error getting Primary mac
2024-12-27T22:44:25.191344+01:00 [err] [248890.74] [Ap_metrics] Error getting common values
2024-12-27T22:44:36.529349+01:00 [err] kernel [248902.8] [248903.090678] 7915@C00L1,Set_ApScan_Proc() 2894: Disabling FW Log and Driver logs to OFF
2024-12-27T22:44:36.729935+01:00 [err] kernel [248902.28] [248903.288919] 7915@C12L1,HcUpdateMSDUTxAllow() 1334: Enabled FW Logs and Driver logs to ERROR
2024-12-27T22:45:25.251062+01:00 [err] [248950.80] Could not find capin
2024-12-27T22:45:25.251062+01:00 [err] [248950.80] [Ap_metrics] Error getting Primary mac
2024-12-27T22:45:25.251062+01:00 [err] [248950.80] [Ap_metrics] Error getting common values
2024-12-27T22:46:25.282257+01:00 [err] [249010.83] Could not find capin
2024-12-27T22:46:25.282257+01:00 [err] [249010.83] [Ap_metrics] Error getting Primary mac
2024-12-27T22:46:25.282257+01:00 [err] [249010.83] [Ap_metrics] Error getting common values
2024-12-27T22:47:25.340009+01:00 [err] [249070.89] Could not find capin
2024-12-27T22:47:25.340009+01:00 [err] [249070.89] [Ap_metrics] Error getting Primary mac
2024-12-27T22:47:25.340009+01:00 [err] [249070.89] [Ap_metrics] Error getting common values
2024-12-27T22:48:25.401302+01:00 [err] [249130.95] Could not find capin
2024-12-27T22:48:25.401302+01:00 [err] [249130.95] [Ap_metrics] Error getting Primary mac
2024-12-27T22:48:25.401302+01:00 [err] [249130.95] [Ap_metrics] Error getting common values
2024-12-27T22:49:25.461421+01:00 [err] [249191.1] Could not find capin
2024-12-27T22:49:25.461421+01:00 [err] [249191.1] [Ap_metrics] Error getting Primary mac
2024-12-27T22:49:25.461421+01:00 [err] [249191.1] [Ap_metrics] Error getting common values
2024-12-27T22:50:25.519964+01:00 [err] [249251.7] Could not find capin
2024-12-27T22:50:25.519964+01:00 [err] [249251.7] [Ap_metrics] Error getting Primary mac
2024-12-27T22:50:25.519964+01:00 [err] [249251.7] [Ap_metrics] Error getting common values
2024-12-27T22:50:38.549516+01:00 [err] kernel [249264.10] [249265.105002] 7915@C00L1,Set_ApScan_Proc() 2894: Disabling FW Log and Driver logs to OFF
2024-12-27T22:50:38.749676+01:00 [err] kernel [249264.30] [249265.308856] 7915@C12L1,HcUpdateMSDUTxAllow() 1334: Enabled FW Logs and Driver logs to ERROR
2024-12-27T22:51:25.581098+01:00 [err] [249311.13] Could not find capin
2024-12-27T22:51:25.581098+01:00 [err] [249311.13] [Ap_metrics] Error getting Primary mac
2024-12-27T22:51:25.581098+01:00 [err] [249311.13] [Ap_metrics] Error getting common values
2024-12-27T22:51:36.549693+01:00 [err] kernel [249322.10] [249323.105774] 7915@C00L1,Set_ApScan_Proc() 2894: Disabling FW Log and Driver logs to OFF
2024-12-27T22:51:36.739520+01:00 [err] kernel [249322.29] [249323.304064] 7915@C12L1,HcUpdateMSDUTxAllow() 1334: Enabled FW Logs and Driver logs to ERROR
2024-12-27T22:51:38.549505+01:00 [err] kernel [249324.10] [249325.105970] 7915@C00L1,Set_ApScan_Proc() 2894: Disabling FW Log and Driver logs to OFF
2024-12-27T22:51:38.759750+01:00 [err] kernel [249324.31] [249325.317867] 7915@C12L1,HcUpdateMSDUTxAllow() 1334: Enabled FW Logs and Driver logs to ERROR
2024-12-27T22:52:25.640010+01:00 [err] [249371.19] Could not find capin
2024-12-27T22:52:25.640010+01:00 [err] [249371.19] [Ap_metrics] Error getting Primary mac
2024-12-27T22:52:25.640010+01:00 [err] [249371.19] [Ap_metrics] Error getting common values
2024-12-27T22:52:36.549289+01:00 [err] kernel [249382.10] [249383.107989] 7915@C00L1,Set_ApScan_Proc() 2894: Disabling FW Log and Driver logs to OFF
2024-12-27T22:52:36.739716+01:00 [err] kernel [249382.29] [249383.301329] 7915@C12L1,HcUpdateMSDUTxAllow() 1334: Enabled FW Logs and Driver logs to ERROR
2024-12-27T22:52:38.549342+01:00 [err] kernel [249384.10] [249385.107581] 7915@C00L1,Set_ApScan_Proc() 2894: Disabling FW Log and Driver logs to OFF
2024-12-27T22:52:38.760174+01:00 [err] kernel [249384.31] [249385.320084] 7915@C12L1,HcUpdateMSDUTxAllow() 1334: Enabled FW Logs and Driver logs to ERROR
2024-12-27T22:53:25.700541+01:00 [err] [249431.25] Could not find capin
2024-12-27T22:53:25.700541+01:00 [err] [249431.25] [Ap_metrics] Error getting Primary mac
2024-12-27T22:53:25.700541+01:00 [err] [249431.25] [Ap_metrics] Error getting common values
2024-12-27T22:53:36.549397+01:00 [err] kernel [249442.10] [249443.110541] 7915@C00L1,Set_ApScan_Proc() 2894: Disabling FW Log and Driver logs to OFF
2024-12-27T22:53:36.739789+01:00 [err] kernel [249442.29] [249443.304704] 7915@C12L1,HcUpdateMSDUTxAllow() 1334: Enabled FW Logs and Driver logs to ERROR
2024-12-27T22:54:25.760986+01:00 [err] [249491.31] Could not find capin
2024-12-27T22:54:25.760986+01:00 [err] [249491.31] [Ap_metrics] Error getting Primary mac
2024-12-27T22:54:25.760986+01:00 [err] [249491.31] [Ap_metrics] Error getting common values
2024-12-27T22:54:38.549697+01:00 [err] kernel [249504.10] [249505.111421] 7915@C00L1,Set_ApScan_Proc() 2894: Disabling FW Log and Driver logs to OFF
2024-12-27T22:54:38.759217+01:00 [err] kernel [249504.31] [249505.318124] 7915@C12L1,HcUpdateMSDUTxAllow() 1334: Enabled FW Logs and Driver logs to ERROR
2024-12-27T22:55:25.821108+01:00 [err] [249551.37] Could not find capin
2024-12-27T22:55:25.821108+01:00 [err] [249551.37] [Ap_metrics] Error getting Primary mac
2024-12-27T22:55:25.821108+01:00 [err] [249551.37] [Ap_metrics] Error getting common values
2024-12-27T22:55:36.549410+01:00 [err] kernel [249562.10] [249563.114867] 7915@C00L1,Set_ApScan_Proc() 2894: Disabling FW Log and Driver logs to OFF
2024-12-27T22:55:36.739965+01:00 [err] kernel [249562.29] [249563.303762] 7915@C12L1,HcUpdateMSDUTxAllow() 1334: Enabled FW Logs and Driver logs to ERROR
2024-12-27T22:55:38.549546+01:00 [err] kernel [249564.10] [249565.113812] 7915@C00L1,Set_ApScan_Proc() 2894: Disabling FW Log and Driver logs to OFF
2024-12-27T22:55:38.769906+01:00 [err] kernel [249564.32] [249565.330925] 7915@C12L1,HcUpdateMSDUTxAllow() 1334: Enabled FW Logs and Driver logs to ERROR
2024-12-27T22:56:25.881135+01:00 [err] [249611.43] Could not find capin
2024-12-27T22:56:25.881135+01:00 [err] [249611.43] [Ap_metrics] Error getting Primary mac
2024-12-27T22:56:25.881135+01:00 [err] [249611.43] [Ap_metrics] Error getting common values
2024-12-27T22:56:36.549228+01:00 [err] kernel [249622.10] [249623.112203] 7915@C00L1,Set_ApScan_Proc() 2894: Disabling FW Log and Driver logs to OFF
2024-12-27T22:56:36.749383+01:00 [err] kernel [249622.30] [249623.313996] 7915@C12L1,HcUpdateMSDUTxAllow() 1334: Enabled FW Logs and Driver logs to ERROR
2024-12-27T22:56:38.549257+01:00 [err] kernel [249624.10] [249625.111485] 7915@C00L1,Set_ApScan_Proc() 2894: Disabling FW Log and Driver logs to OFF
2024-12-27T22:56:38.759778+01:00 [err] kernel [249624.31] [249625.320806] 7915@C12L1,HcUpdateMSDUTxAllow() 1334: Enabled FW Logs and Driver logs to ERROR
2024-12-27T22:57:25.941312+01:00 [err] [249671.49] Could not find capin
2024-12-27T22:57:25.941312+01:00 [err] [249671.49] [Ap_metrics] Error getting Primary mac
2024-12-27T22:57:25.941312+01:00 [err] [249671.49] [Ap_metrics] Error getting common values
2024-12-27T22:57:36.559510+01:00 [err] kernel [249682.11] [249683.119531] 7915@C00L1,Set_ApScan_Proc() 2894: Disabling FW Log and Driver logs to OFF
2024-12-27T22:57:36.749254+01:00 [err] kernel [249682.30] [249683.314542] 7915@C12L1,HcUpdateMSDUTxAllow() 1334: Enabled FW Logs and Driver logs to ERROR
2024-12-27T22:57:38.549510+01:00 [err] kernel [249684.10] [249685.115686] 7915@C00L1,Set_ApScan_Proc() 2894: Disabling FW Log and Driver logs to OFF
2024-12-27T22:57:38.764586+01:00 [err] kernel [249684.31] [249685.332158] 7915@C12L1,HcUpdateMSDUTxAllow() 1334: Enabled FW Logs and Driver logs to ERROR
2024-12-27T22:58:26.000663+01:00 [err] [249731.55] Could not find capin
2024-12-27T22:58:26.000663+01:00 [err] [249731.55] [Ap_metrics] Error getting Primary mac
2024-12-27T22:58:26.000663+01:00 [err] [249731.55] [Ap_metrics] Error getting common values
2024-12-27T22:59:26.060454+01:00 [err] [249791.61] Could not find capin
2024-12-27T22:59:26.060454+01:00 [err] [249791.61] [Ap_metrics] Error getting Primary mac
2024-12-27T22:59:26.060454+01:00 [err] [249791.61] [Ap_metrics] Error getting common values
2024-12-27T22:59:36.559358+01:00 [err] kernel [249802.11] [249803.123650] 7915@C00L1,Set_ApScan_Proc() 2894: Disabling FW Log and Driver logs to OFF
2024-12-27T22:59:36.749899+01:00 [err] kernel [249802.30] [249803.314072] 7915@C12L1,HcUpdateMSDUTxAllow() 1334: Enabled FW Logs and Driver logs to ERROR
2024-12-27T22:59:38.629569+01:00 [err] kernel [249804.18] [249805.192375] 7915@C00L1,Set_ApScan_Proc() 2894: Disabling FW Log and Driver logs to OFF
2024-12-27T22:59:38.839909+01:00 [err] kernel [249804.39] [249805.401873] 7915@C12L1,HcUpdateMSDUTxAllow() 1334: Enabled FW Logs and Driver logs to ERROR
2024-12-27T23:00:26.119973+01:00 [err] [249851.67] Could not find capin

J'ai contacté le SAV mais pour le moment ils rêglent rien, trouvent rien, c'est fatigant à ce prix de devoir faire tout le boulot.

Je suis à Marseille, première ville de France à avoir reçu la 5g, je suis très bien couvert où j'habite, j'ai l'impression qu'Orange m'a bien arnaqué avec une box qui marchait bien pendant le delai de retractation et maintenant c'est la m...de !

Quelqu'un saurait ce que je peux faire ?

merci beaucoup.

[Edit : @Mitifio merci de ne pas écrire en gras]

Re: Flybox Home 5G SA : Déconnexion constante, internet instable, milliers de défauts...

Mitifio13 — Fri, 31 Jan 2025 07:14:53 GMT

Pour ceux qui auraient le meme problême, j’ai fait changer ma box par une nouvelle, et je n’ai plus de problemes de deconnexions intempestives. Donc selon moi si vous avez une flybox 2 et que vous etes dans une zone bien couvertes, si la connexion est instable eh bien faites changer la box. Moi ca a marché.

Re: Flybox Home 5G SA : Déconnexion constante, internet instable, milliers de défauts...

FrankLFRS44 — Fri, 14 Feb 2025 14:40:49 GMT

Menu > Configuration > Réseau > Cellulaire > Général > Mode d'accès au réseau mobile = 5G NSA / 4G

Ce qui élimine la 5G SA de l'équation, mais semble corriger le problème.

Sans la fameuse 5G SA, on pourrait penser que le débit sera moindre, en fait, il n'en est rien, c'est même meilleur !

Re: Flybox Home 5G SA : Déconnexion constante, internet instable, milliers de défauts...

FrankLFRS44 — Fri, 14 Feb 2025 15:12:52 GMT

Bonjour.

5G non SA / 4G est assez salvateur ici.

J’y ai adjoint une prise électrique Keep Connect qui qui fait un monitoring d’internet et redémarre la box en cas de coupure.

Depuis le réglage 5G NSA/4G, la prise est cependant presque inutile, là où avant ça la redémarrait toutes les heures, demies journées, 15 minutes, etc.

A mon avis, cette box gère très mal la 5G SA, ou ça doit fonctionner en situation ultra idéale et théorique. Sans la 5G SA, j’ai franchement battu mon record de débit descendant. Quant au débit montant, il est bien plus régulier et plutôt dans la fourchette haute.

Re: Flybox Home 5G SA : Déconnexion constante, internet instable, milliers de défauts...

santec1 — Sun, 16 Feb 2025 12:26:22 GMT

salut

bienvenu au club

même problème en 5G avec un Nokia fastmile 2 changer, certains pensent que le souci vient du firmware

Manufacturer:Nokia
ProductClass:3TG02241
SerialNumber:KLT241201DFD
HWVer:3TG02241AABC
SWVer:1.2401.01.0732

pour le moment la 4G fonctionne bien sans les débits de la 5G je suis à 800 m de l'antenne

sujet Re: Flybox Home 5G SA : Déconnexion constante, internet instable, milliers de défauts... dans airbox et tablette

Flybox Home 5G SA : Déconnexion constante, internet instable, milliers de défauts...

Re: Flybox Home 5G SA : Déconnexion constante, internet instable, milliers de défauts...

Re: Flybox Home 5G SA : Déconnexion constante, internet instable, milliers de défauts...

Re: Flybox Home 5G SA : Déconnexion constante, internet instable, milliers de défauts...

Re: Flybox Home 5G SA : Déconnexion constante, internet instable, milliers de défauts...