sujet Re : Internet and Fixed Line Second Home dans mon telephone par internet et fixe

Internet and Fixed Line Second Home

spudger — Thu, 19 Feb 2015 15:22:10 GMT

Hi, I am new to Orange.fr and have just had my line and livebox installed. I believe I have the second home package but am slight confused over activation and deactivation.

As I live in the UK completing this task is difficult to understand as my French is terrible and google translate dosen't really help with the website instructions.

Can activation and deactivation be done from my customer area or can someone please explain in simple terms how I would do this from the UK

Many thanks

Re : Internet and Fixed Line Second Home

Ancien Membre — Thu, 19 Feb 2015 16:29:07 GMT

Hi! @spudger What do you want to do? Activate your second phone line (ligne secondaire?) in France before coming for holidays?

To all: Help! I need somebody! Help! but not anybody! Heeelp!

il me semble avoir compris que Spudger qui habite le Royaume Uni, cherche le protocole pour activer ou désactiver à distance une ligne de téléphone secondaire en France , sans doute en vue d'un prochain séjour.

Suggestions et traductions bienvenues.

Re : Internet and Fixed Line Second Home

spudger — Thu, 19 Feb 2015 16:46:45 GMT

Hi BABAORUM, I am not in France just now but my wife is, when she leaves on Saturday I need to deactivate my phone line there and then reactivate again when we go over at Easter.

It all seems complicated and I wondered if it could be done in the client area on line.

Please exscuse my lack of French, I am going to attend night school.

Re : Internet and Fixed Line Second Home

Ancien Membre — Thu, 19 Feb 2015 18:10:49 GMT

I've done my best, translating. Thanks Google! The simplest solution would be by calling the automated customer service

To activate deactivate your second phone line on Orange, from a foreign country

→ dial phone number : 09 69 36 3000

-Then , you will hear a greeting « hello ! Welcome to 3 0 0 0 »

- Speak the phone number of your secondary phone line in french or (better!) directly on the phone using the phone keys.

- A message tells you if your line XX XX XX XX XX is enabled or disabled.

-> Tell slowly and distinctly in french) « ac.ti.vé » or « sus.pen.dre » depending on the condition of your line.

A message confirms the consideration of activation or suspension (deactivation)

Activation is free and each suspension is charged 4.69 Euros

Re : Internet and Fixed Line Second Home

spudger — Thu, 19 Feb 2015 18:14:06 GMT

Bonsoir,

Merci pour les instructions détaillées, vous avez fait paraître beaucoup plus claire que ce est sur le site d'Orange, toujours pas sûr que si je ai besoin de définir un code PIN et ne sais pas comment le faire non plus.

Google translate ne est pas parfait, mais cela aide ..

Merci beaucoup

John

Re : Internet and Fixed Line Second Home

Ancien Membre — Thu, 19 Feb 2015 18:23:06 GMT

Hello @spudger! Merci, j'espère avoir pu vous aider. Vos cours du soir , your "night school" semble performante. :womanvery-happy: You're a good student!:womanwink:

On PIN code tell us a bit more!

Re : Internet and Fixed Line Second Home

spudger — Thu, 19 Feb 2015 18:45:29 GMT

Je lis une partie traduite du site Internet d'Orange qui se réfère à la présentation d'un code PIN lorsque vous composez le numéro 3000 pour activer et désactiver, la traduction ne est pas bonne, donc je ne comprends pas vraiment ce que je me dit. Toute information plus utile sur ce serait utile.

Re : Internet and Fixed Line Second Home

Ancien Membre — Thu, 19 Feb 2015 20:36:51 GMT

@spudger Unfortunately, it may be a confusion between the PIN code attached to a mobile phone and the "personal secret 4-digit code", which is another code to get to 3000 services attached to a fix phone number!

« Code confidentiel » rather means :"personnal secret 4-digit code" chosen by the customer to get some services attached to 3000.

The code PIN is different. It only authorizes you to use your mobile phone, not to act remotely on your fix phone

So that if you want to get to (09 69 36)3000 services from your mobile phone, you will be asked successively 2 codes : first your PIN, as usual, and then your « personal secret 4- digit code ».

Worse than enter a bank !

If you still have one, you can find it on your bill Orange top left under your customer name and ID.

If, you have none, you must create one.

To create it, if your wife leaves France only on saturday, she can create it, before leaving, from your fix phone in France

-------------------------------------------------------------

->Lift the receiver .
Call 3000
2 Say: “code confidentiel” (in french) . She is prompted to dial the personal secret 4-digit code she have chosen.

3 she enters this code XXXX. A message prompts her to confirm the code in the component again.

4 She composes again this secret code XXXX.

5- She is informed that the code has been created. (better write it on a paper!)

--------------------------------------------------------------------

So that the next time you will call the (09 69 36)3 0 0 0 this "personal secret 4- code which you will be asked (code confidentiel) will tell Orange that you are the true owner of the phone number you want to activate or deactivate.

Re : Internet and Fixed Line Second Home

Bernard7895 — Sat, 21 Feb 2015 11:23:54 GMT

Hi Spudger,

I don't have a second line contract, but I just had a look to the online docs. From what I understand, you can manage your deactivating / activating from your home in whichever country you live. Your Orange contract in the UK must include a user admin adress, where you can manage in one click your parameters, subscriptions... also access the list of your phone calls etc. Amongst all the possibilities offered by this user admin page (which we call 'Espace Client' in French), there must be a link that allows you to manage second home contract. In here, I can manage all my orange contracts from the same user admin page, whether it be Internet, fixed phone, cell phone and 3G key. Everything is up to date, and when I move my SIM card from one cell phone to another one, the change can be seen on my Orange user admin page within 5-10 minutes.

Re : Internet and Fixed Line Second Home

spudger — Sat, 21 Feb 2015 17:11:17 GMT

Un grand merci à tous pour votre aide, je vais regarder l'espace client nouveau, mais je ne suis pas sûr que cela peut être fait en ligne fait.

Many thanks to all for your help, I will look at the client space again but I am not sure this can be done done on line.

Re : Internet and Fixed Line Second Home

spudger — Sat, 21 Feb 2015 17:31:13 GMT

Hi Bernard, I'm not sure if this is Where I turn on and off my internet and phone line, the Google translation of the website is not great.
Thanks

Re : Internet and Fixed Line Second Home

spudger — Sat, 21 Feb 2015 17:30:00 GMT

Salut Bernard, je ne suis pas sûr si ce est où je activer et désactiver ma ligne internet et téléphone, la traduction de Google du site ne est pas grande.
Merci

Re : Internet and Fixed Line Second Home

Bernard7895 — Sat, 21 Feb 2015 17:41:54 GMT

Yes, but I wrote about your Orange contract in the UK (or whatever alternate name it is called there). Since your 'Second Home Orange contract' depends upon your original UK contract (I am in the understanding that you wouldn't be eligible to this second home contract if you didn't already have an Orange contract in the UK), it seems very likely that you can manage the second home contract from the first uk contract online... which is most certainly in English... These are just guesses, I know, but this is the way it should be...

Re : Internet and Fixed Line Second Home

Jay52 — Sun, 22 Feb 2015 11:52:31 GMT

I'm afraid your guesses are incorrect Bernard, I dont have a UK Orange contract, just a French Orange contract. I Understand what you are Saying en ce que vous avez To Be eligible for a second home in France by contract Proving That It Is Indeed a second home and que la main residence is somewhere else. Orange me never Abebooks web sites for details thesis goal-have: confirmed by email to me That I am on a second home and contract That I can disable and activate my line.

My problem is, I am not sure if I can do that on line. I have deactivated my two Areas in section aims I am not safe services Deactivating If That is my line. Can you tell me if the two That I-have deactivated below-right is the place to deactivate my line and internet whilst not in France. Apologies for this being in English, the translated version will not load.

my internet services

Online payment with Internet + disabled enabled

Online payment with Contact + disabled enabled

Re : Internet and Fixed Line Second Home

Jay52 — Sun, 22 Feb 2015 11:54:19 GMT

Je crains que vos suppositions sont incorrectes Bernard, je ne ai pas un contrat au Royaume-Uni Orange, à un contrat français Orange. Je comprends ce que vous dites en ce que vous avez pour être admissible à un deuxième contrat d'accueil en France en prouvant que ce est bien une résidence secondaire et que la résidence principale est ailleurs. Orange ne m'a jamais demandé pour ces détails, mais a confirmé par courriel à moi que je suis sur un deuxième contrat de la maison et que je peux désactiver et activer ma ligne.

Mon problème est que je ne suis pas sûr si je peux le faire en ligne. Je ai désactivé deux domaines dans ma section des services mais je ne suis pas sûr si ce est la désactivation de ma ligne. Pouvez-vous me dire si les deux que je ai désactivé ci-dessous est le bon endroit pour désactiver ma ligne internet et tout pas en France.

Re : Internet and Fixed Line Second Home

Bernard7895 — Sun, 22 Feb 2015 21:51:31 GMT

I understand that this is a very difficult issue to deal with. In such a case, my advise would be that your wife, who, if I have well understood, still is in your secondary home, goes to an Orange shop near to her place, explaining her/your problem. Most commercial employees are fluent in English, and one of them will surely deactivate your account for the time when no one is in the place. This being said, I quite agree that the system and its so called "facilities" are not so easy to deal with, since a lot of local customers do criticize it. I am in the understanding that the other providers are not better.

Re : Internet and Fixed Line Second Home

Jay52 — Mon, 23 Feb 2015 16:52:39 GMT

Unforunately Was my wife was short visit and is now back in the UK. We are going over again at the end of March, We Will visit the local Orange shop On That occasion.

Unforunately my wife was on a short visit and is now back in the UK. We were back at the end of March, we will visit local Orange shop on this occasion.

Re : Internet and Fixed Line Second Home

Allen — Tue, 21 Apr 2015 08:47:28 GMT

I've found out how to activate/suspend my french fixed line (from the orange website), but I don't know if this activates/suspends the internet as well. I normally phone their english speaking line to get it done, but they seem very busy at the moment. Does anyone know if activating the fixed phone line also activates the internet?

Thanks Allen

Re : Internet and Fixed Line Second Home

spudger — Tue, 21 Apr 2015 10:22:21 GMT

Hi Allen, how are you ativating and de-activating your line on the orange website?

John

Re : Internet and Fixed Line Second Home

Penny — Tue, 12 May 2015 18:31:45 GMT

Hi Allen,

I have had fixed line for 'maison secondaire' for many years. You can activate and suspend this on the orange France web site by accessing your account from the website. However it is not yet possible to do the same with the orange internet for second homes in France, even if you have the orange router that goes with it. Instead, you have to phone them using the French or English speaking number in order to activate or suspend the internet. It can be very hard to get a reply when phoning as there are obviously not enough people manning ithe service, but if and when you do get through the staff are very helpful. It really is high time that Orange France made this facility available on the website like the fixed line service for activation and suspension. After all we are talking about the Internet service - it should be possible to do this ON the internet!