For those of you who understand English: my case has finally been resolved.
As many of you, I was not able to pay my last bill online after my contract had been stopped at the end of November. I could only download the pdf of the bill, but not pay the usual way by credit card. I posted here in this forum on January 3, without receiving any feedback. As advised, I explained my case to one of the online counselors in a private message. I never received an answer. Meanwhile I had left the country, even the continent. I knew I still owed Orange about 40 EUR but there seemed to be no way to transfer the money to them.
The next tenant of my old apartment patiently collected mail from Orange out of his mailbox that I kept receiving, scanned it for me and sent it to me by e-mail. Remarkably, Orange does know my e-mail address and could have communicated with me directly by e-mail, without sending paper to a place I don't live any longer. Anyway. A few days ago, the new tenant received paper mail from "Intrum Justitia", a company that manages unpaid invoices. I was finally able to pay my November-2016-bill by credit card on this website.
I am glad that Orange finally has their money. And I find it a little awkward how complicated it was to settle this issue. There must be better solutions?
