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[#1]

English speaking helpline told me i could have a fixed line via internet, when i got it, i couldnt tun off the voice mail. I was then told I could have a landline (!0 days later) (Made me very angry) and i ordered it, three days ater i replied to an email about my service I told them I wanted a landline! and the next day they said Thats how I ordered the line, through the email, niot the customer service english speaking helploine person I asked specifically for a lanlidne "Twice" 

Now Im waiting for fibre to come to Biarritz and cannot work.

How long is it going to take to get a straight answer from this HELL!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[EDIT: Titre modifié suite déplacement de post].

[#2]

Hello anyway @Briano

We are all customers like you here.

To get assistance in English, please dial 09 69 36 39 00.