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[#1]

Hi,

I hope someone can help me! 

For some reason I no longer have access to purchase a 100 GB pass for my 4G home.

It tells me that the 100 GB pass offer is no longer available to me, although I can normally purchase several passes during the month, to supplement my basic 200 GB.

Sincerely

S.J.

[#2]

Good morning,

I hope someone can help me! 

Recently I no longer have access to purchase a 100 GB pass for my 4G home.

It tells me that the 100 GB pass offer is no longer available to me, although I can normally purchase several passes during the month, to supplement my basic 200 GB.

Sincerely

SJ

[#3]

Bonjour @SJ75 

attends un webconseiller de passage entre temps prends contact avec le 3900

cdt

[#4]

Hi melet39,

Thanks for your reply.

I tried 3900 this morning and my basic French wasn’t good enough (my fault I know, I’m still learning) I also rang the English speaking number but they are not taking calls today.
It’s very frustrating! Normally it’s just a few clicks on the app!

Hopefully an advisor can help me on here!

SJ

[#5]

re @SJ75 

dans ce cas on va attendre un webconseiller de passage

cdt

[#6]

Salut @SJ75 

Appelle le service client Orange 3900.

Bye.

[#7]

Hi Daniel35,

Thanks for your reply.

I tried 3900 this morning and my basic French wasn’t good enough (my fault I know, I’m still learning) I also rang the English speaking number but they are not taking calls today.
It’s very frustrating! Normally it’s just a few clicks on the app!

Hopefully an advisor can help me on here!

SJ

[#8]

Hi @SJ75 

---

@SJ75  a écrit :
...I also rang the English speaking number but they are not taking calls today.

---

Perhaps a collateral effect of Brexit.?🤣🤣🤣

Try +33 9 69 39 39 00

You might be more likely to come across someone who speaks brexiter...!

Bye

[#9]

Success… I got through to someone who spoke a little English and now have my 100gb of data. But long term, I hope it is a glitch on the app that doesn’t allow me to add additional data because I don’t want to go through this several times a month. Will look for a new provider I think …. Starlink looks good!

Thanks for your help, I appreciate it!