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[#1]

My installation was completed on 3rd April. We are still waiting for an engineer to explain the installation, I have paid 100 euros for the service. I am not satisfied with the installation location as it is not giving strong  Wi-Fi throughout the house. I have subsequently ordered 3 range extenders from Orange. The Livebox has been located in an inconvenient place and the fiber connection is exposed and fragile. The same installation team is still working in the village but have refused to revisit my property. I have spoken with the Orange English speaking service as my French is limited and they were extremely polite and helpful in arranging for the extenders. I would still like for the Livebox to be moved at the earliest opportunity.

[#2]

Hello @JB2CB, 

Welcome to our community page🤝 , I am happy to take care of your request.

In order to help you, I invite you to send me your contact details (name, first name, landline number), by private message, by clicking on the following button:

I will set up an appointment with my colleagues to give you an update on your installation.
While waiting for your return, I wish you a nice day.

Cristal🌸


Bonjour @JB2CB, 
Bienvenue sur notre page communauté🤝, j'ai le plaisir de prendre en charge votre demande.
Afin de vous apporter mon aide, je vous invite à me communiquer vos coordonnées (nom, prénom, numéro de ligne fixe), par message privé, en cliquant sur le bouton suivant :

Je vais vous fixer un rendez-vous avec mes collègues pour faire le point sur votre installation.
En attendant votre retour, je vous souhaite une belle journée.

Cristal🌸

[#3]

Hello @JB2CB, 
I did not receive your contact information, I hope you were able to get help through another channel.

If not I am always there for you.

Have a good day.
Cristal🌸


Bonjour @JB2CB,  
Je n'ai pas reçu vos coordonnées, j'espère que vous avez réussi à obtenir de l'aide via un autre canal.

Si ce n'est pas je suis toujours là pour vous.

Bonne journée.
Cristal🌸