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[#1]

Hi

My family moved out of our appt in July. We took the live box equipment with us and have been trying to cancel and return for months !  My French is not that good so even after waiting ages to get through to customer service I get lost in the routing. The english language number does not pick up and i can not find away to email anyone as I am asked for a contact address to send my query but i have no address. The respond here click thru on the Orange email does not work.  Can anybody help?  I just need to have an email discussion with someone at orange as to how to cancel? give back equipment anything

Thanks

Desperate 

Ralph

[#2]

Hi  @movedout 

It's not possible to contact Orange by E-mail.

But you can try witch eChat.

Follow this link and clic on the orange thumbnail on the bottom right "? aide et contact".

https://assistance.orange.fr/livebox-modem/toutes-les-livebox-et-modems/installer-et-utiliser/pilote... 

Between 8 AM and 20 PM the eChat is open and you can write with a Webconseiller Orange

May be you need to use Google Translator to discuss with him or her

[#3]

Thank you

Unfortunately my chat is auto translated into english even if i write in French - the chat bot agent sees my message in English on their screen and replies i don't understand English.  However their reply is auto translated into English...!! And so we have a circular conversation in English....until they cut me off

So back to the phone line which nobody answers 

Are you sure ORANGE has NO email communication?  Crazy 

Ralph

[#4]

Hi @movedout 

Your OS is it in English ?.

May be the translation problem is here !!!

So I'm sure that Orange can't be contact be E-mail.

Are you try in a Agency ?.

[#5]

Bonjour @movedout, 

You can explain me and give me your personnals informations by clicking on the following link here :

http://communaute.orange.fr/t5/notes/privatenotespage/tab/compose/note-to-user-id/16755611

I will help you and find a way to your situations.

Regards,

Alexis