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100 GB Pass Unavailable

SJ75
contributeur occasionnel
629  

100 GB Pass Unavailable

Hi,

I hope someone can help me! 

For some reason I no longer have access to purchase a 100 GB pass for my 4G home.

It tells me that the 100 GB pass offer is no longer available to me, although I can normally purchase several passes during the month, to supplement my basic 200 GB.

Sincerely

S.J.

8 RÉPONSES 8
SJ75
contributeur occasionnel
606  

Unable to recharge internet

Good morning,

I hope someone can help me! 

Recently I no longer have access to purchase a 100 GB pass for my 4G home.

It tells me that the 100 GB pass offer is no longer available to me, although I can normally purchase several passes during the month, to supplement my basic 200 GB.

Sincerely

SJ

melet39
#TopMembre
#TopMembre
600  

Re: Unable to recharge internet

Bonjour @SJ75 

 

attends un webconseiller de passage entre temps prends contact avec le 3900

 

cdt

"L'obstination est le chemin de la réussite." Charlie Chaplin
SJ75
contributeur occasionnel
575  

Re: Unable to recharge internet

Hi melet39,

Thanks for your reply.

I tried 3900 this morning and my basic French wasn’t good enough (my fault I know, I’m still learning) I also rang the English speaking number but they are not taking calls today.
It’s very frustrating! Normally it’s just a few clicks on the app!

Hopefully an advisor can help me on here!

SJ

melet39
#TopMembre
#TopMembre
571  

Re: Unable to recharge internet

re @SJ75 

 

dans ce cas on va attendre un webconseiller de passage

 

cdt

"L'obstination est le chemin de la réussite." Charlie Chaplin
Daniel35
Orange Star
Orange Star
620  

Re: 100 GB Pass Unavailable

Salut @SJ75 

 

Appelle le service client Orange 3900.

 

Bye.

«Une erreur peut devenir exacte selon que celui qui l'a commise s'est trompé ou non» Pierre Dac
SJ75
contributeur occasionnel
604  

Re: 100 GB Pass Unavailable

Hi Daniel35,

Thanks for your reply.

I tried 3900 this morning and my basic French wasn’t good enough (my fault I know, I’m still learning) I also rang the English speaking number but they are not taking calls today.
It’s very frustrating! Normally it’s just a few clicks on the app!

Hopefully an advisor can help me on here!

SJ

Daniel35
Orange Star
Orange Star
565  

Re: 100 GB Pass Unavailable

Hi @SJ75 

 


@SJ75  a écrit :
...I also rang the English speaking number but they are not taking calls today.

 


Perhaps a collateral effect of Brexit.?🤣🤣🤣

 

Try +33 9 69 39 39 00

You might be more likely to come across someone who speaks brexiter...!

 

Bye

«Une erreur peut devenir exacte selon que celui qui l'a commise s'est trompé ou non» Pierre Dac
SJ75
contributeur occasionnel
545  

Re: 100 GB Pass Unavailable

Success… I got through to someone who spoke a little English and now have my 100gb of data. But long term, I hope it is a glitch on the app that doesn’t allow me to add additional data because I don’t want to go through this several times a month. Will look for a new provider I think …. Starlink looks good!

Thanks for your help, I appreciate it! 

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