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[#1]

(Vous pouvez repondre en Francais!:smileyhappy

Bonjour,

I mistakenly place an order online via orange.fr and my bank account is now debited with 450e (its a contract phone with a new line) 
I want to cancel the order. Could you tell me what I should do? 
I called 3970 but don't really understand French so I couldn't do anything. I also called the number for English-speaking people but I always have to wait for 10 minutes without anyone picking up my call. I guess it's because my number is a French one so it wasn't given priority. 

I also sent an email to service.contrat@orange.com but receive no reply. 

So far I haven't received anything from Orange since it's still on the way to a pick-up point. 

The order number is X007890906.

Please help if you know anything!
I appreciate any help!

Thank you very much!

[#2]

Salut

Pour prendre contact avec le service client depuis l'étranger

le mieux, serait de le faire depuis un tél: fixe au + 33 6 07 62 64 64

[#3]

Thanks for your reply. I called it but the number is not in use anymore!

[#4]

Hello

Si le numéro de tél: ne fonctionne pas, chose qui m'étonne,

faut espérer l'intervention d'un webconseiller.

[#5 · Accepted solution]

hello @linh_bebu ,

I offer my help concerning the cancellation of your order.

I invite you to send me your private message :

- Name and surname,

- Address.

Good evening,

Marine_D