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[#1]

Hello,

I moved away from France a few days ago.

Before my departure I was told that I can quit my Orange mobile subscription online after my moving, but now that I try to do it I get an error message every time I try it in espace client.

I tried calling Orange customer service, but most of the numbers don't work if you're caling afrom abroad, and the one that actually worked was really rude and hung up on me after I explained my situation. 

I find this extremely frustrating, as I am paying for every day that the contract is open although I don't need it anymore. I really need to close it as soon as possible, and I have all the documents justifying the resiliation.

Could someone help me please?

Thank you in advance,

Pauliina

[#2 · Accepted solution]

@pauliinaktHello!

 Could you tell us

-what type of mobile subscription(= contract) you had choosen,

-and when you subscribed it,

so that some helper can give you the best advice on how to unsubscribe and tell you to what service you have to send the documents. (Thanks to Google translator!)

------------------------------------------------------------

Qui, se débrouillant pas trop mal en anglais,  peut venir en aide @pauliinakt qui  a tenté de résilier son abonnement mobile en ligne, une fois de retour de France, voilà quelques jours , n'y est pas parvenue et a tenté: par téléphone? chat?

Pour au final être traitée avec grossièreté (rudness) et s'est vu raccrocher au nez (hung up on me) après avoir expliqué sa situation (after explaining my situation)

[#3]

Hello,

Thanks a lot for the quick reply. It's much appreciated!

My mobile subscription is "forfait Play 5Go" and it's registered on 24.10.2015.

I know it's a one-year minimum subscription but I got transferred at work and I have documents to show about this.

Thanks again for the help.

Pauliina

[#4]

20 remaining days till the end of your contract.

  Send  your  registered letter (with acknowledgment of receipt), with copy of the documents which legitimate the termination of the contract  to:

Orange
Service clients mobile
Service resiliation
33734 Bordeaux Cedex 9

Good luck!