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[#1]

Hello. I purchased an orange France sim card in France. i am now in Germany and i topped up my sim card and purchased an internet package. but the sim has completely stopped working, and i have no internet. Does an orange France sim not work in Germany? Is there a way i can get a refund for the mobile internet i just purchased today if it wont even work here? thank you.

[#2]

Hi @Aleena1 

did you activate the itinerary ?

Network in Germany

• O2 Allemagne

• Telefonica

• Telekom Allemagne

• Vodafone Allemagne