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[#1]

In June 2022, the seller told me that to connect me to fiber, they had to put my neighbors' addresses on the contract. Then, when the operator came to install the fiber, it could be changed. The technicians came to install the fiber but said they could not activate the line. Since then, I have been told 1/ That the contract was terminated by an Orange technician (but I did not get any refund) and 2/ That I am not eligible for fiber (The last operator I spoke to on the hotline at CRI that he refused to apply for fiber for me and refused to give me his name) We are now mid-September, all my neighbors are connected to the fiber but I am not closer, what can I do (Orange)?

[#2]

at CRI should read shouted

[#3]

@Lakeoftheheart 

lorsque tu déclare ton intérêt
quelle réponse as tu ?
https://boutique.orange.fr/internet/eligibilite/5b78666e-09b2-4de1-96a6-ecd18420ad3d#testez-votre-ad...
.
cdt

[#4]

Thank you for your answer When I insert my address the answer on the page is - Finalize your order by phone We are not able to process your order online. We invite you to be called back free of charge by an advisor.

[#5]

re @Lakeoftheheart 

dans ce cas fais toi rappeler

cdt

[#6]

Que veux-tu dire par là?

[#7]

re @Lakeoftheheart 

dans ton message tu dis qu'il y a la possibilité de se faire rappeler gratuitement par un conseiller

[#8]

I called them back several times only to be told that the initial contract was cancelled and the last time I called the advisor shouted (unacceptable for an advisor?) that I was not eligible and that I could only have ADSL

[#9]

re @Lakeoftheheart 

on va attendre un webconseiller de passage pour en savoir plus

cdt

[#10]

Thank you very much for your help with this