Recherchez dans la Communauté

Vous avez une question ?

Interrogez la communauté

internet & fixe ma connexion

Technician No Show Today

LaurenA1
contributeur
383  

Technician No Show Today

On Saturday, my internet stopped working suddenly, and the Livebox4 said that the optic line was disconnected.  This was verified by a line check on Orange.fr.  I immediately scheduled an appointment for a technician for today between 13h and 18h.  I received many text messages that said that the technician changed but the appointment was maintained.

 

Nobody has arrived or called.  I primarily work from home, and need this fixed.  I can't sit at home trying to do my work using a personal hot spot.  There is too much volume.  Wasting a day waiting for the technician (who never arrived or called or texted) is very disappointing and has set me behind in my job.   I have to leave on a business **bip** on Saturday and must have this fixed immediately.  What do I do next?

5 RÉPONSES 5
melet39
#TopMembre
#TopMembre
376  

Re: Technician No Show Today

@LaurenA1 

 

insiste au service client

 

cdt

"L'obstination est le chemin de la réussite." Charlie Chaplin
LaurenA1
contributeur
360  

Re: Technician No Show Today

How do I do this?

melet39
#TopMembre
#TopMembre
342  

Re: Technician No Show Today

re @LaurenA1 

 

3900 ou + 33 9 69 39 39 00 depuis l'étranger

"L'obstination est le chemin de la réussite." Charlie Chaplin
LaurenA1
contributeur
318  

Re: Technician No Show Today

I just received another automated text saying the appointment is maintained but the technician is changed.  I received this 2 hours after the end of the scheduled appointment.  Are they planning on arriving later?  tomorrow?

melet39
#TopMembre
#TopMembre
307  

Re: Technician No Show Today

re @LaurenA1 

 

désolé je ne peux pas t'en dire plus à part qu'il passera mais quand ?

"L'obstination est le chemin de la réussite." Charlie Chaplin

Vous avez une question ?

Interrogez la communauté

Déjà 761848 membres inscrits 🧡

1486 personnes actuellement en ligne

Tous les membres en ligne