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[#1]

I have returned from being absent over the holiday period, reconnected my Livebox but cannot access the internet.

The QR code links to an app that I can’t download as I have no internet connection. What to do?

[#2]

Hello @Cathy131,

In order to access your file, I invite you to provide me with your contact details (last name, first name, landline number, full postal address, mobile number), by private message, by clicking on the following button: 

Awaiting your return, I wish you a good day.

Kévin

[#3]

Cannot send details as I have no internet connection. That’s the problem!

[#4]

@Cathy131,

Thank you for providing me with your contact details in private.

👉 Could you please confirm if your Livebox is currently on ?

Kévin

[#5]

Yes. It is displaying a QR code (which takes me to website that I can’t access) and a blinking white light. 

[#6]

@Cathy131,

👉 Can you confirm that your connections are correct ?

💡 Here is a link to accompany you : Vérifier le branchement au réseau de la Livebox S

👉 On which device are you currently writing to us ?

Kévin

[#7]

I have all ready checked the connection - I have wifi but no internet.I am writing via my iPhone

[#8]

🇫🇷 Re @Cathy131,

Votre Livebox semble éteinte ou avoir un problème d'alimentation.
Est-elle bien branchée en direct sur votre prise électrique (sans multiprise ni autres intermédiaire) ?

J'attends votre retour et reste à votre écoute.

Cécile

🇬🇧 Re @Cathy131,

Your Livebox appears to be switched off or having a power issue.
Is it properly plugged directly into your electrical socket (without any power strip or other intermediary)?

I await your response and remain at your disposal.

Cécile

[#9]

Good morning Kevin

Are you still investigating the problem with my internet connection? The landline no. mentioned in my dossier is no longer operating since the fibre installation, several months ago.

Thank you for your continued attention 

[#10]

🇫🇷  Bonjour @Cathy131,

Pouvez-vous me dire si le voyant sur votre Livebox est allumé ?

 Michel

🇬🇧 Hello @Cathy131,

Can you tell me if the light on your Livebox is on?

Michel