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[#1]

Bonjour @Olga7 

Thank you for sharing your contact information in private message.

It's impossible to put the account on hold.

I'm sorry that i've no better option than cancel it,and invite you to open a new one when you'll come back.

Do you want me to cancel the contract now?

Bonne journée,

Simon

[#2]

Hello,

I thought you guys already cancelled it and demand the equipment back. Which I can not return as I am out of Paris currently with no possibility to come back with all the lockdowns. 

Sincerely,

Olga Kyvelidi

[#3]

Bonjour,

I totally understand your situation.

I cancelled the demand of the equipment today. You'll not receive new mails about that.

Bonne journée,

Simon

[#4]

oh, thank you so much! that is great to know! The question of payment what I already owe? can I pay it when I renew the contract? 

Sincerely,

Olga

[#5 · Accepted solution]

Bonjour @Olga7 

Do you know anyone in France who can pay with his/her French credit card ?

You alrealdy experienced how difficult it is to pay from abroad, and unfortunately you cannot pay with a foreign card.

The best option would be to ask a French friend and give him/her the money back.

I'm afraid if you wait until you're back, you'll be unable to open a new contract cause of the old undpaid bill. 

Bonne journée,

Simon

[#6]

Dear Simon

On second thought, I would be comfortable to wait till I am able to come to Paris and pay the bill as I do not have anybody in Paris whom I'd be comfortable to engage in financial matters.

Thank you for the advice,

Sincerely,

Olga

[#7]

Bonjour @Olga7, 

I'd like your email adress in message privé so I can send you the bill.

Bonne journée

Simon