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[#1]

Hello, 

    I am currently in Germany but I have purchased an orange sim card in France along with a top up but am unable to get it to work. I have tried calling the helpline and it will not recognize my phone number.  I have also tried the method recommended at the time of purchase #124*[14 digit code]# and it is still not working. I have tried customer service as well but I do not speak french. Please can someone help. 

Thank you

[#2]

Hello @ Manny1234,


On which package are you?

Do you have a subscription in France?

Could you communicate to me in private message your surname, first name, as well as your full postal address and mobile number concerned?

I remain at your disposal.
Bruno.