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[#1]

I topped up a holiday zen with a mobicarte "all 3" data/text/calls. 3 days ago my calls stopped working and I#123# gives me an error message that I need to "contact service au clients ...appels son coupe'. 3900 DOES NOT WORK. #123# DOES NOT WORK.

THE EMAIL FORM does not get a response.

I know my prepaid is good until June 15

I cannot go to an orange retail location o am on a velotour.

Help!

[#2]

Hi @Bobo561 

As it is a question of a mobicarte your interlocutor will be by one way or another the 3900 from France or the +33 9 69 39 39 00 from abroad unless an adviser of passage will contact you.

[#3]

Bonjour @Bobo561,

I’m sorry but we don’t handle mobile cards
you can call customer service at 3900 from a phone that will help you.

Have a good day on the bike.

Eugénie

Je suis navrée mais nous ne gérons pas les mobicartes.
Vous pouvez appeler avec un autre téléphone si besoin,  le service client au 3900 qui vous aidera.

Bonne journée sur le vélotour.

Eugénie