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[#1]

I entered the wrong SIM number 3 times (wife's phone) and she's no longer a customer.  She can't even log into this site any more even though we have her old info such as her email, phone number, SIM number, and PIN number.  I would think that info would be enough to get back into the phone but we need some help.  I requested a password reset by SMS but can't access text messages and we probably didn't get the SMS anyway b/c the phone is now PUK locked.  Please help.

[#2]

^

THAT is not exactly what I typed.  I typed it in English.  It was translated into French automatically.  It was then translated back into English.  That is the only explanation I can think of.  It makes less sense now.  Let me try again.  I will use only simple sentences so the translator can't make a mistake.

I need a PUK code.  The phone is my wife's phone.  We have her SIM code.  We have her PIN.  We have her phone number.  We have her email address.  Thank you.

[#3 · Accepted solution]

Hi

1- contact Orange Mobile customer service 0 800 100 740 from a fixed line. This call will not be charged if you are calling from a France Telecom line.

Make choice 1 get your PUK key.
Enter 1 again and enter your invoice PIN code.
Note the PUK code that is given to you.
Follow the instructions to unlock your SIM card.

2- connect to your Orange Mobile customer area and go to the lost or blocked mobile section.

[#4]

Thank you very much!