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Cancelled contract

SE12
contributeur
379  

Cancelled contract

I cancelled my phone and internet contracts due to moving abroad. My internet contract was canceled without a problem but I was charged remaining of my phone contract. Is there a way to find out why? 

 

 


Solutions approuvées
Maryline_G
Webconseiller
Webconseiller
205  

Re: Cancelled contract

Hello @SE12

I take over from my colleagues
I understand your confuse feeling about documents to cancell free of charge.

It seems we need certificate justifying you're going abroad more than 6 months.

However in your contract, this information appears. I guess misunderstanding, so i'm sorry.

I Send immediatly your file to our complaints department to do necessary.

I'll come back to tell you when it will be processed. That's ok ?

In the meantime, I wish you an Happy New Year

Maryline

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5 RÉPONSES 5
jyjo29
Orange Star
Orange Star
358  

Re: Cancelled contract

Hello

You mean you had an internet contract (internet + fixed phone) and another mobile phone contract
Did you cancel both?

 

To cancel mobile :

https://www.resilier.fr/orange-mobile.php

 

A good translator : https://www.deepl.com/translator    

.
J’aime ce qui et carré et qui tourne rond
SE12
contributeur
305  

Re: Cancelled contract

Hello, 

 

Yes. And I already cancelled both. What I don't understand is why I need to pay until end of my phone contract while my internet contract is cancelled without penalty. For both, I sent them my rental contract abroad and end of my french rental contract. 

 

 

Safia_A
Webconseiller
Webconseiller
243  

Re: Cancelled contract

Hello @SE12,


I understand that you have cancelled your internet and mobile contracts. Was it an Open contract? Some mobile contracts are binding for 12 or 24 months.

In order to help you with the billing of the mobile line, I invite you to send me your contact details (name, first name, fixed and mobile line number), by private message, by clicking on the following button:


Waiting for your answer, I wish you a good day.


Safia

signature.jpg


Maryline_G
Webconseiller
Webconseiller
206  

Re: Cancelled contract

Hello @SE12

I take over from my colleagues
I understand your confuse feeling about documents to cancell free of charge.

It seems we need certificate justifying you're going abroad more than 6 months.

However in your contract, this information appears. I guess misunderstanding, so i'm sorry.

I Send immediatly your file to our complaints department to do necessary.

I'll come back to tell you when it will be processed. That's ok ?

In the meantime, I wish you an Happy New Year

Maryline

signature.jpg


Maryline_G
Webconseiller
Webconseiller
111  

Re: Cancelled contract

Good evening @SE12 

I have good news to tell you.

My collaborator did necessary as I promised you.
Now Your contract is cancelled free of charge.
Then we'll proceed to refund your bank account, which we took your invoices.
Would you confirm me it's still open to be sure you'll receive this transfer ?

Maryline

signature.jpg


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