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[#1]

Sweden, Helsingborg 18/02/2021

Orange (contact.orange.fr)
France

Hallo,

This is Mr ******** from Sweden.

I own an apartment in:******

 I have paid You facture with my Master Card. Now it is not possible. You do not have the Euro System PSD2 3D Secure, new law since autumn 2020.

My Banks in Sweden do not accept payments to Orange anymore.

Have tried with three different bank cards. I have talked with the support and they say Orange must have the new PSD2 3D Secure.

I need a new way to pay my facture.

Due to the Covid19 we cannot visit the apartment in Frejus and I need Your Bank information to pay the coming facure.

Please mail me:

What kind of marking do You want on the payment, to see that it is
Mr ******** from Sweden paying?

Your IBAN:

Your BIC:

Thanks in advance and take care in this hard time

*******

[EDIT : Please do not display your personal details in public]

[#2 · Accepted solution]

bonjour @Kamp 

service client

Depuis l'étranger, le service client d'Orange est disponible au + 33 9 69 39 39 00 (prix d'un appel vers la France Métropolitaine)

cdt