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[#1]

Hello sorry if I write in English but my French is not good at all.

Today I changed my router cause it was damaged, I installed the new router but I can't proceed with the registration on internet cause it asked me ift and password. I found on my orange account the identification code but I don't have the old password so I really don't know how to go forward. I tried to call, almost 20 times, your assistance number but it is actually impossible to talk with anyone. I tried mylivebox app but it cannot connect to my router after manual and fast connection as well. Is there any way to overcome this block? Thank you in advance

[#2]

Hello @Rick80 

your login ID and your login password have been communicated to you in the welcome letter sent by Orange within the days following your subscription. If you have lost it, contact your customer service at "3900" (Free Service + Price Call) (1) or at 3901 if you are a Professional Customer (Free Service + Price Call) (1).
or:
This is the login and password for the internet connection you need, or the access to the setting of the livebox (the PLAY or the LB4) .. ??

cordially

[#3]

Hello and thanks for the answer.

I tried to find this welcoming letter, I find all contracts and all factures but not this one, sadly.

I tried for more than 1 hour to talk with someone trough the 3900 number but everytime the call ends with the suggestion of going to orange client website.

I'll try again 

Thank you, let's hope.

[#4]

Hello @Rick80 

Have you solved your problem ...?

Did you try by "eChat" from the client area Offer -> thumbnail    at the bottom right.

If not wait for a webadvisor (with the   logo) to pass on the "FIL", only he can help you (random passage).

Cordially