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[#1]

Yes. There is a blinking white light and a QR code on the display that takes me to an app that I can’t access without a connection to the server.

[#2]

@Cathy131,

🇫🇷 Pouvez-vous me fournir des photos des branchements du câble optique sur votre Livebox et sur la prise murale.

 🇬🇧 Can you provide me with photos of the optical cable connections on your Livebox and on the wall socket.

Michel

[#3]

I am currently not at home but will send photos on my return.

[#4]

I have sent photos.

I have not touched any of the connections except the power plug which I put back in the socket on my return,

On previous occasions, the box has connected automatically without any intervention on my part.

I have followed all expert advice such as disconnecting, waiting for another start up, and pressing the reset button but nothing has made any difference,

It is now 8 days since I have been unable to access the internet and server so I am very unhappy with the situation and frustrated as to what to do next.

[#5]

🇫🇷 @Cathy131,

Je vous propose d'effectuer un échange de votre Livebox.

Pourriez-vous m'indiquer le point relais que vous préférez parmi la liste ci-dessous ?

• Mini market
140 AVENUE AUGUSTE RENOIR
06520 GRASSE
• PRESSING DES MOUSQUETTES
48 ROUTE D OPIO
06740 CHATEAUNEUF GRASSE
• CARREFOUR MARKET
1 CC FONT-NEUVE
06650 OPIO
• TCG SPHERE
2 ROUTE DE NICE
06650 OPIO
• MR BRICOLAGE
2 ROUTE DE NICE
06650 LE ROURET

En attente de votre retour.

🇬🇧 @Cathy131,

I suggest exchanging your Livebox.

Could you please indicate which collection point you prefer from the list below?

• Mini market
140 AVENUE AUGUSTE RENOIR
06520 GRASSE
• PRESSING DES MOUSQUETTES
48 ROUTE D OPIO
06740 CHATEAUNEUF GRASSE
• CARREFOUR MARKET
1 CC FONT-NEUVE
06650 OPIO
• TCG SPHERE
2 ROUTE DE NICE
06650 OPIO
• MR BRICOLAGE
2 ROUTE DE NICE
06650 LE ROURET

Awaiting your response.

Franck

[#6]

Thank you.

The most convenient for me is the Mini market at 140 ave Auguste Renoir.

A couple of questions - will I have to pay for a new box, am I able to install it myself?

[#7]

🇫🇷 Bonsoir @Cecile_M,

Je vous remercie pour votre retour.

Je tiens à vous rassurer, vous n'avez rien à payer pour ce changement de Livebox.

Concernant l'installation de celle-ci, on se fera un plaisir de vous accompagner lorsque vous l'aurez reçu.

Vous serez prévenu de l'arrivée de votre nouvel équipement par SMS. Elle sera disponible à partis du jeudi 8 Ranvier.

Il vous suffira d'apporter votre ancien materiel au meme point relais qui s'occupera de nous le restituer.

🇬🇧 Good evening @Cecile_M,

Thank you for your feedback.

I would like to reassure you that you have nothing to pay for this Livebox change.

Regarding its installation, we will be happy to assist you once you have received it.

You will be notified of the arrival of your new equipment by SMS. It will be available from Thursday, 8th January.

You will only need to drop off the old equipment at the same collection point. They will take care of returning it to us.

I remain available and, in the meantime, I wish you a pleasant evening.

Rachid

[#8]

Thank you  for your reassurance.

Let’s hope that this will prove to be the solution.

Should I need further assistance, I will contact you.

Kind regards

[#9]

@Cathy131,

Merci pour votre retour.

J'en suis sûr.😃

Dans tous les cas, on reste disponible pour vous accompagner !

En attendant, je vous souhaite une bonne soirée.

Rachid

[#10]

Good news?!
My Livebox has come back to life suddenly.

Although it is still displaying ‘nous y sommes presque…’ and the  loading bar is still not complete, the orange light is on, and all seems to be working.

Fingers crossed that I will not need to exchange. I’ll keep you informed so please don’t cancel the delivery of a new box just yet.

Many thanks