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[#1]

Hello, I do not speak French very well. So I have been paying monthly but I recently have an issue with my card and have to request a new one. The problem is that my bill is due on the 25th and I will not receive the new card until the 30th of this month. Will it be okay to pay on that date without risking a disconnection of our service? Thank you

[#2 · Accepted solution]

Good morning @PennyM, 

We understand your expectations and offer you a call back to our English-speaking service on Monday. Our service is managed in English and is open Monday to Friday from 9 a.m. to 5 p.m. on 09 69 36 39 00. The call is included from your Livebox or Orange line. You will have a payment solution that will be offered to you during your call.

Thank you for your trust and good week-end. 
Abikédia_