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[#1]

Hi,

I topped up mobicarte through the online shop. I reached the credit card details page and entered my details. I got debited but after verification of the payment the website returned an error. The internet credits did not arrive and i paid 25euros. How can i get refunded?

[#2]

Salut @Paolocolorblind

Regarde voir si tu trouves une trace dans le suivi conso

en composant le #123# depuis ton mobile .

[#3]

Hello @Paolocolorblind,

I invite you to contact mobicarte customer service at 3900 (available Monday to Saturday from 8am to 8pm).

I remain at your disposal if necessary.

Caroline

[#4]

Hi @Caroline_V,

The sim is installed in a computer and i cannot use it to call 3900. I tried calling +33969393900 but it is all in French and i could not understand.

How can i contact you?

Thanks

[#5]

@Paolocolorblind,

English-speaking counselors are available at this number : +33 9 69 36 39 00, I invite you to contact them.

Caroline