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[#1]

10 days waiting for technician. Then he doesn’t show up after spending day in. Chat person referred me to her appointments team. Can’t get anyone until Friday. Then I get email from Orange saying the technician attended and I signed the job off alongside him! Technician no show. No call to say they couldn’t make the appointment. Then an email with a false signature indicated job was done when it wasn’t. Need fibre connection urgent and they say another three days help. How do I reach the right department to complain as a brand new customer

[#2]

Bonjour @trevannie,

Afin de vous apporter mon aide pour votre accès Internet, je vous invite à me communiquer vos coordonnées (nom, prénom, numéro de ligne fixe, adresse postale complète, numéro de mobile), par message privé, en cliquant sur le bouton suivant :

Bonne journée

Nicolas