internet & fixe mes services Orange Voir tous les sujets internet & fixe

[#1]

How do I connect to Orange whilst on holiday and be able to use internet included in my monthly fee.?

[#2]

I pay Orange a substantial amount of money per month for internet and fixed phone at home and continue to pay even when we are on holiday for two months.

There are other providers like SFR that give WiFi to their customers.

Why can`t I connect to Orange on holiday and use WiFi  on my phone and laptop?

The WiFi provided here is rubbish, keeps going of in the middle of use and we have connected- no internet all the time.

[#3]

I purchased a WiFi booster for €28 from amaz which picks upa weak signal and amplifies it. works well.

[#4]

also hello @barryfiatman 

Which subscription do you have?
There are mobicartes

https://boutique.orange.fr/vitrine/carte-prepayee-orange-holiday/

or

https://boutique.orange.fr/vitrine/rechargements-mobile/mobicarte/

[#5]

Bonjour @barryfiatman,

Afin de vous apporter mon aide, je vous invite à me communiquer vos coordonnées (nom, prénom, numéro de mobile, adresse postale complète), par message privé, en cliquant sur le bouton suivant :

Bonne journée.

Jessica 

[#6]

Hello @barryfiatman

To help you, can you tell us if your request is for your landline or mobile line?

Have a nice day.
Jey

[#7]

@barryfiatman , 

Je prends la suite de Jessica et vous remercie pour les informations fournies en privé.
Ceci étant, je tiens à préciser que les Hotspots publics ne sont plus disponibles depuis le 01/08/2021.
A partir de là, si vous n'avez pas de connexion réseau mobile, le réseau partagé du camping sera votre seul alternative.
Est-ce que tout est clair pour vous ?

Anthony

I'm taking over from Jessica and thank you for the information provided in private. That said, I would like to point out that public Hotspots are no longer available since 08/01/2021. From there, if you don't have a mobile network connection, the campsite's shared network will be your only alternative. Is everything clear to you?

Anthony

[#8]

Thank you for your explanation, I understand.

So, if we away from home for over two months in every year I should be allowed to not pay the €36.90 monthly fee for two months?

[#9 · Accepted solution]

Bonjour @barryfiatman 

Je prends connaissance de votre message à l'instant.

Si j'ai bien compris, vous souhaitez savoir s'il est possible de suspendre votre abonnement internet pendant 2 fois lors de votre absence à votre domicile ?

Si c'est bien le cas, il n'est pas possible de suspendre un abonnement internet.

Hello @barryfiatman I read your message just now. If I understood correctly, you would like to know if it is possible to suspend your internet subscription for 2 times during your absence from your home? If this is the case, it is not possible to suspend an internet subscription.

Morgane🌸

[#10]

Hello @barryfiatman 

Do you still need help to this day?

We remain awaiting your return.

have a nice day
Jey