Bonjour,
même problème que les autres ici. Je joue à World of Warcraft et je n'ai des soucis que sur ce jeu.
Mes problèmes de latences ont commencé à la mi décembre (passant de 27 ms habituellement à 67 ms) et ont empiré à la mi janvier (67 ms est devenu la "norme" en période creuse ; le reste du temps, ça varie de 67 à 250, souvent en quelques minutes, parfois en quelques secondes.
Voici les logs que j'ai envoyé à l'assistance Blizzard il y a quelques jours.
Sur quel(s) jeu(x) constaté vous des difficultés ?
- World of Warcraft uniquement
S'agit-il d'un problème de latence, d'installation ou à la connexion ?
- Latence
Fournisseur d'accès Internet -
- Orange
Pays -
- France
Modem (et la version du firmware si possible) -
- Modem : Sagem Livebox FTTH v2
- Firmware : SoftAtHome SG20_sip-fr-5.2.14.1 (orange : step4-sip-fr)
Carte réseau (Version des pilotes et date des pilotes si possible) -
- Carte réseau : Realtek PCIe GBE Family Controller
- Version du pilote : 10.12.1007.2016
- Date du pilote : 7/10/2016
Type de connexion utilisée (Sans Fil / USB / Ethernet) -
- Ethernet
Système d'exploitation -
- Windows 10 Famille
Logiciel de sécurités installés (Pare-feu, Anti-Virus) -
- Sécurité : Avast v.12.3.2280
Résultat de Looking Glass :
TRACEROUTE:
traceroute to 92.153.213.56 (92.153.213.56), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.545 ms 0.596 ms 0.792 ms
2 * * *
3 37.244.9.102 (37.244.9.102) 0.643 ms 0.698 ms 0.755 ms
4 37.244.9.34 (37.244.9.34) 0.671 ms 0.728 ms 0.809 ms
5 7-1-23.ear2.Paris1.Level3.net (212.73.205.157) 1.086 ms 1.339 ms 1.603 ms
6 FranceTelecom-level3-100G.Paris1.Level3.net (4.68.127.234) 40.811 ms 40.747 ms 40.798 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
27/01/2017 20:22:57 UTC
--------------------
TRACEROUTE:
traceroute to 92.153.213.56 (92.153.213.56), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.561 ms 0.696 ms 0.817 ms
2 * * *
3 37.244.9.102 (37.244.9.102) 0.745 ms 0.817 ms 0.865 ms
4 37.244.9.34 (37.244.9.34) 0.636 ms 0.710 ms 0.760 ms
5 7-1-23.ear2.Paris1.Level3.net (212.73.205.157) 0.942 ms 1.190 ms 1.435 ms
6 FranceTelecom-level3-100G.Paris1.Level3.net (4.68.127.234) 45.806 ms 44.508 ms 44.503 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
27/01/2017 20:22:57 UTC
--------------------
PING:
PING 92.153.213.56 (92.153.213.56) 56(84) bytes of data.
--- 92.153.213.56 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 4999ms
27/01/2017 20:22:57 UTC
--------------------
PING:
PING 92.153.213.56 (92.153.213.56) 56(84) bytes of data.
--- 92.153.213.56 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 5002ms
27/01/2017 20:22:58 UTC
--------------------
TRACEROUTE:
traceroute to 92.153.213.56 (92.153.213.56), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.344 ms 0.414 ms 0.703 ms
2 * * *
3 37.244.10.102 (37.244.10.102) 0.930 ms 0.936 ms 0.964 ms
4 37.244.10.34 (37.244.10.34) 0.797 ms 0.819 ms 0.876 ms
5 xe-9-1-3.edge6.Amsterdam1.Level3.net (213.19.197.253) 0.592 ms 0.612 ms 0.611 ms
6 * * *
7 FranceTelecom-level3-30G.Amsterdam1.Level3.net (4.68.111.198) 3.976 ms 3.987 ms 3.985 ms
8 * * *
9 * * *
10 81.52.200.194 (81.52.200.194) 49.994 ms 50.003 ms 50.022 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
27/01/2017 20:23:02 UTC
--------------------
PING:
PING 92.153.213.56 (92.153.213.56) 56(84) bytes of data.
--- 92.153.213.56 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 4999ms
27/01/2017 20:23:03 UTC
--------------------
MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.8 0.7 0.5 1.0 0.1
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.9.102 0.0% 10 0.8 0.8 0.7 0.9 0.0
4. 37.244.9.34 0.0% 10 0.7 0.8 0.6 1.9 0.4
5. 7-1-23.ear2.Paris1.Level3.net 0.0% 10 162.6 182.8 1.1 942.7 348.2
6. FranceTelecom-level3-100G.Paris1.Level3.net 0.0% 10 89.6 48.8 40.2 89.6 15.2
7. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
27/01/2017 20:22:57 UTC
--------------------
MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.6 0.6 0.5 0.9 0.1
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.9.102 0.0% 10 0.8 0.8 0.8 0.9 0.0
4. 37.244.9.34 0.0% 10 0.7 0.8 0.6 1.9 0.4
5. 7-1-23.ear2.Paris1.Level3.net 0.0% 10 162.8 182.7 1.0 942.5 348.2
6. FranceTelecom-level3-100G.Paris1.Level3.net 0.0% 10 89.6 48.8 40.2 89.6 15.2
7. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
27/01/2017 20:22:57 UTC
--------------------
TRACEROUTE:
traceroute to 92.153.213.56 (92.153.213.56), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.370 ms 0.445 ms 0.534 ms
2 * * *
3 37.244.10.102 (37.244.10.102) 0.727 ms 0.780 ms 0.839 ms
4 37.244.10.34 (37.244.10.34) 1.136 ms 1.142 ms 1.259 ms
5 xe-9-1-3.edge6.Amsterdam1.Level3.net (213.19.197.253) 0.647 ms 0.659 ms 0.658 ms
6 * * *
7 FranceTelecom-level3-30G.Amsterdam1.Level3.net (4.68.111.198) 3.507 ms 3.513 ms 3.498 ms
8 * * *
9 * * *
10 81.52.200.194 (81.52.200.194) 49.633 ms 49.757 ms 49.787 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
27/01/2017 20:23:06 UTC
--------------------
MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 1.2 1.4 0.2 4.5 1.4
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.10.102 0.0% 10 0.6 0.7 0.6 0.9 0.1
4. 37.244.10.34 0.0% 10 0.8 1.2 0.7 2.5 0.7
5. xe-9-1-3.edge6.Amsterdam1.Level3.net 0.0% 10 0.7 0.6 0.5 0.7 0.1
6. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7. FranceTelecom-level3-30G.Amsterdam1.Level3.net 0.0% 10 1.8 2.7 1.3 4.4 1.1
8. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10. 81.52.200.194 10.0% 10 60.2 53.5 49.8 60.2 3.8
11. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
27/01/2017 20:23:02 UTC
--------------------
PING:
PING 92.153.213.56 (92.153.213.56) 56(84) bytes of data.
--- 92.153.213.56 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 4999ms
27/01/2017 20:23:08 UTC
--------------------
MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 5.4 1.7 0.4 5.4 1.8
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.10.102 0.0% 10 0.9 0.9 0.8 1.0 0.1
4. 37.244.10.34 0.0% 10 0.8 1.0 0.7 2.1 0.4
5. xe-9-1-3.edge6.Amsterdam1.Level3.net 0.0% 10 24.1 7.2 0.5 43.6 14.8
6. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7. FranceTelecom-level3-30G.Amsterdam1.Level3.net 0.0% 10 2.3 3.2 1.6 4.6 1.1
8. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10. 81.52.200.194 0.0% 10 50.0 54.0 49.7 61.1 4.1
11. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
27/01/2017 20:23:03 UTC
--------------------
Trace route vers votre serveur :
D‚termination de l'itin‚raire vers 185.60.112.157 avec un maximum de 30 sauts.
1 2 ms 1 ms 2 ms livebox.home [192.168.1.1]
2 21 ms 21 ms 21 ms 80.10.121.137
3 19 ms 18 ms 20 ms 10.123.88.138
4 21 ms 20 ms 23 ms ae41-0.nimar101.Marseille.francetelecom.net [193.252.161.25]
5 20 ms 21 ms 21 ms ae40-0.nimar102.Marseille.francetelecom.net [193.252.161.22]
6 30 ms 30 ms 34 ms 193.252.137.54
7 69 ms 70 ms 70 ms be3044.ccr21.par04.atlas.cogentco.com [130.117.15.93]
8 69 ms 75 ms 70 ms be12309.ccr42.par01.atlas.cogentco.com [154.54.39.65]
9 70 ms 69 ms * be2425.rcr21.par05.atlas.cogentco.com [130.117.3.206]
10 70 ms 70 ms 71 ms te0-0-0-1.nr11.b034382-0.par05.atlas.cogentco.com [154.25.6.2]
11 70 ms 71 ms 70 ms blizzard.demarc.cogentco.com [149.6.166.5]
12 81 ms 78 ms 79 ms 37.244.9.35
13 * * * D‚lai d'attente de la demande d‚pass‚.
14 * 79 ms 79 ms 37.244.10.103
15 79 ms 82 ms 79 ms 185.60.112.157
Itin‚raire d‚termin‚.
D‚termination de l'itin‚raire vers 185.60.114.159 avec un maximum de 30 sauts.
1 1 ms 1 ms 1 ms livebox.home [192.168.1.1]
2 21 ms 21 ms 20 ms 80.10.121.137
3 20 ms 20 ms 23 ms 10.123.88.138
4 20 ms 22 ms 21 ms ae41-0.nimar101.Marseille.francetelecom.net [193.252.161.25]
5 21 ms 21 ms 19 ms ae40-0.nimar102.Marseille.francetelecom.net [193.252.161.22]
6 32 ms 37 ms 30 ms 193.252.137.54
7 * 69 ms 70 ms be3044.ccr21.par04.atlas.cogentco.com [130.117.15.93]
8 69 ms 69 ms 70 ms be12309.ccr42.par01.atlas.cogentco.com [154.54.39.65]
9 70 ms 69 ms 70 ms be2425.rcr21.par05.atlas.cogentco.com [130.117.3.206]
10 70 ms 69 ms 92 ms te0-0-0-1.nr11.b034382-0.par05.atlas.cogentco.com [154.25.6.2]
11 70 ms 70 ms 71 ms blizzard.demarc.cogentco.com [149.6.166.5]
12 70 ms 70 ms 70 ms 37.244.9.33
13 73 ms 72 ms 76 ms 185.60.114.159
Itin‚raire d‚termin‚.
Pathping vers le serveur :
D‚termination de l'itin‚raire vers 185.60.112.157 avec un maximum de 30 sauts.
0 TOURNEVICE-PC.home [192.168.1.12]
1 livebox.home [192.168.1.1]
2 80.10.121.137
3 10.123.88.138
4 ae41-0.nimar101.Marseille.francetelecom.net [193.252.161.25]
5 ae40-0.nimar102.Marseille.francetelecom.net [193.252.161.22]
6 193.252.137.54
7 be3044.ccr21.par04.atlas.cogentco.com [130.117.15.93]
8 be12309.ccr42.par01.atlas.cogentco.com [154.54.39.65]
9 be2425.rcr21.par05.atlas.cogentco.com [130.117.3.206]
10 te0-0-0-1.nr11.b034382-0.par05.atlas.cogentco.com [154.25.6.2]
11 blizzard.demarc.cogentco.com [149.6.166.5]
12 37.244.9.35
13 * * *
Traitement des statistiques pendant 300 secondes...
Source vers ici Ce noud/lien
Saut RTT Perdu/Envoy‚ = % Perdu/Envoy‚ = % Adresse
0 TOURNEVICE-PC.home [192.168.1.12]
0/ 100 = 0% |
1 2ms 0/ 100 = 0% 0/ 100 = 0% livebox.home [192.168.1.1]
0/ 100 = 0% |
2 22ms 43/ 100 = 43% 43/ 100 = 43% 80.10.121.137
0/ 100 = 0% |
3 --- 100/ 100 =100% 100/ 100 =100% 10.123.88.138
0/ 100 = 0% |
4 --- 100/ 100 =100% 100/ 100 =100% ae41-0.nimar101.Marseille.francetelecom.net [193.252.161.25]
0/ 100 = 0% |
5 --- 100/ 100 =100% 100/ 100 =100% ae40-0.nimar102.Marseille.francetelecom.net [193.252.161.22]
0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% 193.252.137.54
0/ 100 = 0% |
7 79ms 2/ 100 = 2% 2/ 100 = 2% be3044.ccr21.par04.atlas.cogentco.com [130.117.15.93]
0/ 100 = 0% |
8 41ms 0/ 100 = 0% 0/ 100 = 0% be12309.ccr42.par01.atlas.cogentco.com [154.54.39.65]
0/ 100 = 0% |
9 --- 100/ 100 =100% 100/ 100 =100% be2425.rcr21.par05.atlas.cogentco.com [130.117.3.206]
0/ 100 = 0% |
10 --- 100/ 100 =100% 100/ 100 =100% te0-0-0-1.nr11.b034382-0.par05.atlas.cogentco.com [154.25.6.2]
0/ 100 = 0% |
11 42ms 0/ 100 = 0% 0/ 100 = 0% blizzard.demarc.cogentco.com [149.6.166.5]
2/ 100 = 2% |
12 73ms 2/ 100 = 2% 0/ 100 = 0% 37.244.9.35
Itin‚raire d‚termin‚.
D‚termination de l'itin‚raire vers 185.60.114.159 avec un maximum de 30 sauts.
0 TOURNEVICE-PC.home [192.168.1.12]
1 livebox.home [192.168.1.1]
2 80.10.121.137
3 10.123.88.138
4 ae41-0.nimar101.Marseille.francetelecom.net [193.252.161.25]
5 ae40-0.nimar102.Marseille.francetelecom.net [193.252.161.22]
6 193.252.137.54
7 be3044.ccr21.par04.atlas.cogentco.com [130.117.15.93]
8 be12309.ccr42.par01.atlas.cogentco.com [154.54.39.65]
9 be2425.rcr21.par05.atlas.cogentco.com [130.117.3.206]
10 te0-0-0-1.nr11.b034382-0.par05.atlas.cogentco.com [154.25.6.2]
11 blizzard.demarc.cogentco.com [149.6.166.5]
12 37.244.9.33
13 185.60.114.159
Traitement des statistiques pendant 325 secondes...
Source vers ici Ce noud/lien
Saut RTT Perdu/Envoy‚ = % Perdu/Envoy‚ = % Adresse
0 TOURNEVICE-PC.home [192.168.1.12]
0/ 100 = 0% |
1 2ms 0/ 100 = 0% 0/ 100 = 0% livebox.home [192.168.1.1]
0/ 100 = 0% |
2 21ms 61/ 100 = 61% 61/ 100 = 61% 80.10.121.137
0/ 100 = 0% |
3 --- 100/ 100 =100% 100/ 100 =100% 10.123.88.138
0/ 100 = 0% |
4 --- 100/ 100 =100% 100/ 100 =100% ae41-0.nimar101.Marseille.francetelecom.net [193.252.161.25]
0/ 100 = 0% |
5 --- 100/ 100 =100% 100/ 100 =100% ae40-0.nimar102.Marseille.francetelecom.net [193.252.161.22]
0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% 193.252.137.54
0/ 100 = 0% |
7 77ms 4/ 100 = 4% 4/ 100 = 4% be3044.ccr21.par04.atlas.cogentco.com [130.117.15.93]
0/ 100 = 0% |
8 39ms 0/ 100 = 0% 0/ 100 = 0% be12309.ccr42.par01.atlas.cogentco.com [154.54.39.65]
0/ 100 = 0% |
9 --- 100/ 100 =100% 100/ 100 =100% be2425.rcr21.par05.atlas.cogentco.com [130.117.3.206]
0/ 100 = 0% |
10 --- 100/ 100 =100% 100/ 100 =100% te0-0-0-1.nr11.b034382-0.par05.atlas.cogentco.com [154.25.6.2]
0/ 100 = 0% |
11 39ms 0/ 100 = 0% 0/ 100 = 0% blizzard.demarc.cogentco.com [149.6.166.5]
2/ 100 = 2% |
12 71ms 2/ 100 = 2% 0/ 100 = 0% 37.244.9.33
4/ 100 = 4% |
13 72ms 6/ 100 = 6% 0/ 100 = 0% 185.60.114.159
Itin‚raire d‚termin‚.
Très satisfait de tous les services Orange depuis 8 ans, je réfléchis de plus en plus sérieusement à retourner chez SFR. J'espère que l'épée de Damoclès de la perte de vos abonnés joueurs en ligne va peser dans les prochains jours.
