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[#1]

I had an appointment with a technician today from 12 PM to 15 PM. It's post 3 the technician is not here. I opted for fibre and he or she was about to come and activate the line. 

I was waiting for this appointment since 5 days and didnot go to office because of this.

Yesterday I confirmed me availability with solution30, orange Partner.

I called them now to check but they said technician is not reachable put a complaint.

My whole day is wasted. My time has no value?

[#2]

Hello @Partho,

I understand your feelings about this unhonored appointment. So that I can consult your file and see the information in my possession, I invite you to provide me with your contact details (surname, first name, landline telephone number and full postal address), by private message, by clicking on the following button: 

Pédro

[#3]

I'm in the same situation. 

I booked an appointment 4 weeks ago for the installation of the Fibre. At my surprise the technician came 3 hours earlier than expected because (he was in the neighbourhood) The installation could not be completed because me residence manager wasn't expecting me at that time and wasn't there to open the telecom room. 

Anyways, 3 weeks passed while I was desperately trying to reschedule for an other appointment. 

Solution 30 says they can't do anything and that I have to take it up with Orange. I had to insist to get someone on the line, going through the english hotline, (because no answer from 3900),  they said that Orange can't book me an appointment, that I'd have to see with the other service.

( WOW ! ) 

I finally was able to take an appointment,  booked today from 9 to 11 am at last minute. I had to skip work, postpone meetings and try to work from home with my personal hotspot.

Technician is a no show. I keep calling Solution 30 every 30 min but they can't do anything beside say that they will call me back if they heard anything. 

(It's been around 4 hours that I'm waiting for that call) 
Well I just wasted an entire day for nothing. 

Thought I opted for Orange to avoid this whole mess and have "the best client service experience" ... 
This is just shameful ! 

[#4]

I sent you a message. Thank you.

[#5]

@Partho,

Thank you for your contact information provided privately.
I have consulted your file and I see that an intervention is necessary to finalize access to the network. I regret that you have not been informed of this, which would have been the least you could do.
The technician has kept your file in hand and will contact you soon to arrange a new appointment.
Is everything clear to you? Did you have any questions? 

Pédro

[#6]

How long the intervention takes?

[#7]

Hello @Partho 

I resume the conversation.

After verification, I note that you've been contacted today by the technical services and that an appointment has been set for July 26, 2022 at 8 AM.

I remain at your disposal.

Have a nice day.

Fred

[#8]

"Thought I opted for Orange to avoid this whole mess and have "the best client service experience" ... 
This is just shameful ! "

We all do. Welcome to the club. 

[#9]

I too have this problem. I confirmed the appointment for this past Friday, between 8am and 9am. The technician did not show up. Who do I need to call or email or text to get this done? 

[#10]

Good morning @too_many_wires ,

I read your message and ask you to consult your file.

To do this, please provide me with your surname, first name, postal address and email address, as well as the relevant landline or order number.

All in private message here:

Anthony