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[#1]

Hello, I signed up for a new contract by requesting an eSim. I received an email with the QR code but the SMS number i put was wrong and i cannot get my 6-digit code to activate. How else can i get it? 

many thanks

[#2]

Bonjour @KeithB,

Afin de vous apporter mon aide, je vous invite à me communiquer vos coordonnées (nom, prénom, adresse postale complète, numéro de mobile), par message privé, en cliquant sur le bouton suivant :

Sab

[#3]

Ouvrir 1 nouveau dossier mail

[#4]

Hello,

How do i then get the validation please?

Keith

[#5 · Accepted solution]

Hello @KeithB , 
can you confirm the email address to receive the QrCode as well as the mobile number or you can receive the code by SMS, please?
Sab

[#6]

Hi Sab,

I do have the Qr code just need the validation code? or do i need a new qrcode aswell?

Cheers

[#7]

You're welcome @KeithB and delighted with this return.

Do you have any other requests?

Sab

[#8]

Hello Sab

You helped me activate a esim couple of years ago could you help me again please 

thanks 

[#9]

Hello and best wishes for this new year @Kbeckett 

In order to help you again, I invite you to confirme (last name, first
name, customer account number, full postal address, mobile number), by
private message, by clicking on the following button:

What's happening with your eSIM right now ?
Sab

[#10]

Hi @Kbeckett 

I am glad I could help you and that everything is working.
I remain at your disposal if necessary.
Have a nice day,

G-rom